The Dutch public broadcaster NOS has a non-public tender for selecting one service provider to enter into a framework agreement for booking business travel. The tender focuses on a full range of services, including booking, contract management, invoicing, and reporting, tailored to the specific requirements and wishes of NOS. The supplier must possess a robust booking system, integration with internal systems, and comply with privacy and security standards. Additionally, service level agreements (SLAs) are required for availability, response time, and customer satisfaction. The tender offers an opportunity for a small or medium-sized enterprise to enter into a long-term partnership with a public organization.
Services · Restricted · European procedure
01What is being requested
The Dutch public broadcaster NOS has a non-public tender for selecting one service provider to enter into a framework agreement for booking business travel. The tender focuses on a full range of services, including booking, contract management, invoicing, and reporting, tailored to the specific requirements and wishes of NOS. The supplier must possess a robust booking system, integration with internal systems, and comply with privacy and security standards. Additionally, service level agreements (SLAs) are required for availability, response time, and customer satisfaction. The tender offers an opportunity for a small or medium-sized enterprise to enter into a long-term partnership with a public organization.
The purpose of the tender is to select and contract one (1) Bidder, with whom a Framework Agreement will be entered into for a complete range of services for booking Business Travel for the Contracting Authority in accordance with the requirements and wishes set forth in the tender documents.
02Outcome
Munckhof Business Travel Venlo B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Tender documents
07Legal themes that may be relevant here
08Frequently asked questions
What is the scope of the business travel services?
What is the purpose of the contractual agreement?
Which sustainability requirements apply?
Automatically compiled from the official tender data and documents.
09Estimated value versus the market
€ 443K
€ 1,2 mln
€ 4,0 mln
Gegunde waarden in CPV 63 · diensten n=110