VWS MC information and advisory line ‘Juiste Loket’
The Ministry of Health, Welfare and Sport (VWS) is launching a market consultation for the ‘Juiste Loket’ service. The line must inform and advise clients, relatives, and professionals when they encounter difficulties in organizing long-term care or support under four healthcare laws: the Youth Act (Jeugdwet), the Social Support Act (Wet maatschappelijke ondersteuning), the Healthcare Insurance Act (Zorgverzekeringswet), and the Long-term Care Act (Wet langdurige zorg). The current subsidy scheme involving a Service of General Economic Interest (DAEB) expires on 31 December 2023; the market exploration is intended to determine whether market failure still exists. The procurement focuses on a telephone service that possesses knowledge of the aforementioned laws, offers a good customer experience, and can integrate with existing subsidy lines. The assignment is a service, not a product, and requires experience in healthcare advisory, telephone support, and knowledge of the relevant legislation.
Services · National procedure
01What is being requested
The Ministry of Health, Welfare and Sport (VWS) is launching a market consultation for the ‘Juiste Loket’ service. The line must inform and advise clients, relatives, and professionals when they encounter difficulties in organizing long-term care or support under four healthcare laws: the Youth Act (Jeugdwet), the Social Support Act (Wet maatschappelijke ondersteuning), the Healthcare Insurance Act (Zorgverzekeringswet), and the Long-term Care Act (Wet langdurige zorg). The current subsidy scheme involving a Service of General Economic Interest (DAEB) expires on 31 December 2023; the market exploration is intended to determine whether market failure still exists. The procurement focuses on a telephone service that possesses knowledge of the aforementioned laws, offers a good customer experience, and can integrate with existing subsidy lines. The assignment is a service, not a product, and requires experience in healthcare advisory, telephone support, and knowledge of the relevant legislation.
Relates to a market consultation only! The Ministry of VWS intends to explore to what extent there is a market for providing a service that informs and advises clients, relatives, and professionals when they encounter difficulties in organizing long-term care and/or support from one or more of the four healthcare laws: De Jeugdwet, Wet maatschappelijke ondersteuning, Zorgverzekeringswet, and Wet langdurige zorg. The Ministry of VWS subsidizes various telephone lines. In previous subsidy grants, it was observed that market failure occurred, which meant that providing subsidies via a Service of
02Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
03Likely competitors
04Legal themes that may be relevant here
05Frequently asked questions
What is the purpose of this market consultation?
Which healthcare laws concern the information and advisory line?
Why is this market exploration being carried out?
Automatically compiled from the official tender data and documents.
06Estimated value versus the market
€ 400K
€ 856K
€ 2,4 mln
Gegunde waarden in CPV 64 · diensten n=168