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VWS-CIBG-MC Customer Service Platform

RIS · Open · 1 lots · 378117
Type
Services
72212445
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

**Title**: VWS-CIBG-MC Customer Service Platform**Organisation**: RIS**Tender number**: 378117**Reference**: –**Status**: closed**Procedure type**: services – Open**European/Digital procurement**: no / no**CPV**: 72212445**Location**: NL (NUTS: NL332)**Publication date**: 2025-05-09**Deadline**: 2025-06-04T10:00:00+00:00**Estimated value**: unknown**Description (short)**: The Ministry of Health, Welfare and Sport, CIBG Agency, acting as the Contracting Authority, is exploring the possibilities for the hosting of a customer contact center platform (KCC). They wish to prepare this procurement thoroughly, which includes querying the market via a Market Consultation.**Keywords**: –**Lots**: –**Evaluation criteria**: –**Documents**: –**Changes/rectifications**: –**Contacts**: –**Awards**: –

Services · Open · National procedure

Contracting authority
RIS
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
Ongoing
10:00
Scope
National
National procedure
Lots
1
1 lots
Main CPV code
72212445
Location
Netherlands
CharacteristicsCPV 72Services

01What is being requested


**Title**: VWS-CIBG-MC Customer Service Platform
**Organisation**: RIS
**Tender number**: 378117
**Reference**: –
**Status**: closed
**Procedure type**: services – Open
**European/Digital procurement**: no / no
**CPV**: 72212445
**Location**: NL (NUTS: NL332)
**Publication date**: 2025-05-09
**Deadline**: 2025-06-04T10:00:00+00:00
**Estimated value**: unknown
**Description (short)**: The Ministry of Health, Welfare and Sport, CIBG Agency, acting as the Contracting Authority, is exploring the possibilities for the hosting of a customer contact center platform (KCC). They wish to prepare this procurement thoroughly, which includes querying the market via a Market Consultation.
**Keywords**: –
**Lots**: –
**Evaluation criteria**: –
**Documents**: –
**Changes/rectifications**: –
**Contacts**: –
**Awards**: –

The Ministry of Health, Welfare and Sport, CIBG Agency, acting as the Contracting Authority, is exploring the possibilities for the hosting of a customer contact center platform (KCC). They wish to prepare this procurement thoroughly, which includes querying the market via a Market Consultation.

72212445Services
1VWS-CIBG-MC Customer Service Platform—

02Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

03Likely competitors

#Likely bidderFitWins
1Centric Netherlands B.V.SME9256×
2Afas Software B.V.SME9032×
3KPN B.V.SME9027×
4PinkRoccade Local Government B.V.SME8934×
5PQR B.V.SME8625×
6Capgemini Nederland BV - OverallSME8624×

04Legal themes that may be relevant here

05Frequently asked questions

What is the objective of this assignment?
The Ministry of Health, Welfare and Sport (CIBG Agency) is investigating the possibilities for the hosting of a customer contact center platform (KCC).
How is the market involved in this assignment?
The contracting authority is preparing the assignment by querying the market via a Market Consultation.
What is the content of the requested services?
The assignment focuses specifically on the possibilities for the hosting of a platform for a customer contact center (KCC).

Automatically compiled from the official tender data and documents.

06Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436