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ClosedServicesEuropeanOnderhandeling zonder bekendmaking

Voluntary transparency software for telephony & chat services Customer Contact Center

Stichting 113 Zelfmoordpreventie · Onderhandeling zonder bekendmaking · 1 lots · 399618
Type
Services
72000000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

Stichting 113 Zelfmoordpreventie is seeking, via a non-public negotiation, the further development of the Sprinklr® software, including AI applications, for telephony and chat services in the customer contact center. The assignment concerns an IT service (CPV 72000000) with one project lot and is carried out at location NL32B/NL350. No specific turnover requirements or suitability criteria are mentioned, meaning the project value and selection criteria do not strictly decrease for SMEs. Due to the focus on digital customer contact and AI support, this is of interest to medium-sized IT companies with experience in AI-driven communication for the health or social sector.

Services · Onderhandeling zonder bekendmaking · European procedure

European
Contracting authority
Stichting 113 Zelfmoordpreventie
Contract type
Services
Onderhandeling zonder bekendmaking
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72000000
Location
Netherlands
CharacteristicsCPV 72ServicesEU tender

01What is being requested

Stichting 113 Zelfmoordpreventie is seeking, via a non-public negotiation, the further development of the Sprinklr® software, including AI applications, for telephony and chat services in the customer contact center. The assignment concerns an IT service (CPV 72000000) with one project lot and is carried out at location NL32B/NL350. No specific turnover requirements or suitability criteria are mentioned, meaning the project value and selection criteria do not strictly decrease for SMEs. Due to the focus on digital customer contact and AI support, this is of interest to medium-sized IT companies with experience in AI-driven communication for the health or social sector.

The further development of Sprinklr, including AI applications.

72000000Services
1Voluntary transparency software for telephony & chat services Customer Contact Center—

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

04Likely competitors

#Likely bidderFitWins
1Centric Netherlands B.V.SME9556×
2KPN B.V.SME9550×
3Bechtle direct B.V.SME9525×
4Visma Roxit B.V.SME9516×
5COMPAREX Nederland B.V.SME9530×
6PinkRoccade Local Government B.V.SME9434×

05Legal themes that may be relevant here

06Frequently asked questions

What is the specific content of the assignment?
The assignment concerns the further development of the Sprinklr software, including the implementation of AI applications for the telephony and chat services of the Customer Contact Center.
For which activities will the software be deployed?
The software will be deployed for the purpose of the telephony and chat services within the Customer Contact Center.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436