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AwardedServicesEuropeanOpen

Replacement Case Management System

Orionis Walcheren · Open · 283653
Type
Services
72000000
Estimated value
€ 314K
awarded
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

Orionis Walcheren is seeking a supplier for a complete SaaS solution to replace the current, no longer supported case management system. The new solution must enable case-oriented working via case and document services 1.1/1.2, document and records management, a case type catalog, customer contact functionality, and a digital portal (Personal Internet Page and potentially web forms). Additionally, there must be integrations with office automation (e-mail) and basic registries such as the BRP. The procurement includes the purchase, implementation, migration of existing data, and ongoing management. The project is public, open, and aimed at a single-supplier relationship.

Services · Open · European procedure

European
Contracting authority
Orionis Walcheren
Contract type
Services
Open
Estimated value
€314,092
awarded value
Submission deadline
Ongoing
12:00
Scope
European
European procedure
Lots
Single contract
Main CPV code
72000000
Location
Netherlands
CharacteristicsCPV 72ServicesEU tenderCase management systemSaaSDocument management

01What is being requested

Orionis Walcheren is seeking a supplier for a complete SaaS solution to replace the current, no longer supported case management system. The new solution must enable case-oriented working via case and document services 1.1/1.2, document and records management, a case type catalog, customer contact functionality, and a digital portal (Personal Internet Page and potentially web forms). Additionally, there must be integrations with office automation (e-mail) and basic registries such as the BRP. The procurement includes the purchase, implementation, migration of existing data, and ongoing management. The project is public, open, and aimed at a single-supplier relationship.

The current case management system is no longer supported by the supplier. Orionis Walcheren is therefore approaching the market to replace the current case management system. Orionis Walcheren wishes to enter into an agreement with a single supplier for the purchase, implementation, and management of a case management system (SaaS solution). Part of the assignment is the migration of data from the current system. The delivery of the software for facilitating case-oriented working includes, in broad terms: • case functionality; based on case and document services 1.1 or 1.2; • document and re

72000000Services

02Outcome

Awarded

Visma Circle B.V.

Award value
€314,092

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins
1Visma Roxit B.V.SME10016×
2Afas Software B.V.SME9932×
3PinkRoccade Local Government B.V.SME9834×
4Visma Raet B.V.SME9818×
5Centric Netherlands B.V.SME9756×
6Protinus IT B.V.SME9632×

06Tender documents

TN392113 - SF03 Aankondiging van een gegunde opdracht 20230731093313pdfAug 2, 2023 · 28 KB
20230213 v6 Prijssjabloon met ondertekeningxlsxFeb 13, 2023 · 22 KB
Nota van Inlichtingen 2 Zaaksysteem_vDefpdfFeb 6, 2023 · 186 KB
Nota van Inlichtingen 1 Zaaksysteem_vDefpdfJan 23, 2023 · 320 KB
5 Bijlage conceptovereenkomstpdfDec 28, 2022 · 322 KB
3 20220907 v1 Orionis - PvE ZaaksysteempdfDec 23, 2022 · 385 KB
20221221-AanbestedingsleidraadpdfDec 23, 2022 · 860 KB
8 20221214 v1 Toelichting Proof of ConceptpdfDec 23, 2022 · 134 KB
2 Uniform_Europees_Aanbestedingsdocument_17juli2020pdfDec 23, 2022 · 2097 KB
12 20221222 Bijlage Wachtkamerovereenkomst_vDefpdfDec 23, 2022 · 147 KB
7 Format Kerncompetenties_vDefdocxDec 23, 2022 · 56 KB
TN392113 - SF02 Aankondiging van een opdracht 20221222115010pdfDec 23, 2022 · 32 KB

07Legal themes that may be relevant here

08Frequently asked questions

What is the scope of the assignment regarding the case management system?
The assignment includes the purchase, implementation, and management of a SaaS solution for a new case management system, including the migration of data from the current, no longer supported system.
What functionalities must the offered case and document services include?
The software must provide case functionality based on case and document services 1.1 or 1.2, document and records management functionality (RMA), a case type catalog, customer contact functionality, and a digital portal.
Which integrations with external systems are required within the assignment?
The solution must provide integrations with office automation (including e-mail) and with basic registries, such as the BRP (national facility).
What is expected of the digital portal?
The digital portal should consist of a Personal Internet Page and potentially web forms for customer contact.

Automatically compiled from the official tender data and documents.

09Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
€ 314K

Gegunde waarden in CPV 72 · diensten n=1436