Vattenfall CX/ CCM services
Vattenfall N.V. is seeking a service provider for the complete Customer Communications Management (CCM) process of transactional customer communications. The tender includes the creation and layout of documents such as contract confirmations, periodic invoices, annual statements, payment reminders, and energy reports. The output must be sent digitally via email and physically via mail. Currently, printing, postal dispatch, and archiving are separate contracts; the new provider must provide data for printing and dispatch, and make the output files available for archiving with the current supplier. Vattenfall is considering integrating parts of the marketing communication process into this production process in the future. The procedure is non-public, CPV code not specified, and the assignment concerns services.
Services · Restricted · European procedure
01What is being requested
Vattenfall N.V. is seeking a service provider for the complete Customer Communications Management (CCM) process of transactional customer communications. The tender includes the creation and layout of documents such as contract confirmations, periodic invoices, annual statements, payment reminders, and energy reports. The output must be sent digitally via email and physically via mail. Currently, printing, postal dispatch, and archiving are separate contracts; the new provider must provide data for printing and dispatch, and make the output files available for archiving with the current supplier. Vattenfall is considering integrating parts of the marketing communication process into this production process in the future. The procedure is non-public, CPV code not specified, and the assignment concerns services.
Customer Communications Management encompasses the production process of Vattenfall NL's transactional customer communications. Examples include: contract confirmations, periodic invoices, annual statements, payment reminders, and energy reports. The output is sent to our customers both digitally (via email) and via mail. Currently, printing, postal dispatch, and archiving are managed under separate contracts. The tender focuses on: 1. The creation/layout of transactional customer communications. 2. Dispatch via the digital channel (email). 3. Providing data for the printing and dispatch of p
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
04Likely competitors
05Tender documents
06Legal themes that may be relevant here
07Frequently asked questions
What is the scope of the Customer Communications Management (CCM) services?
How are the physical dispatch and archiving of documents arranged?
Are there any future changes planned in the scope of the assignment?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436