Outsourcing of customer contact handling and staff hiring
The CAK (Centraal Administratie Kantoor) is organizing a market consultation for the outsourcing of customer contact handling and staff hiring. The consultation is intended as preparation for a possible EU procurement. The attached Word document contains the questions being asked to interested parties, as well as the objectives, structure, and participation procedure. The consultation focuses on gathering market information regarding possibilities, experiences, and innovative solutions for customer contact and staff hiring within the public sector. The CAK seeks insight into capacity, quality, pricing, technological solutions, and compliance with laws and regulations, including privacy and data protection. The results of the consultation will be used to draft a final procurement procedure that complies with EU regulations and the specific needs of the CAK.
Services · European procedure
01What is being requested
The CAK (Centraal Administratie Kantoor) is organizing a market consultation for the outsourcing of customer contact handling and staff hiring. The consultation is intended as preparation for a possible EU procurement. The attached Word document contains the questions being asked to interested parties, as well as the objectives, structure, and participation procedure. The consultation focuses on gathering market information regarding possibilities, experiences, and innovative solutions for customer contact and staff hiring within the public sector. The CAK seeks insight into capacity, quality, pricing, technological solutions, and compliance with laws and regulations, including privacy and data protection. The results of the consultation will be used to draft a final procurement procedure that complies with EU regulations and the specific needs of the CAK.
In preparation for a possible EU procurement, the CAK is organizing this market consultation regarding ‘Outsourcing of customer contact handling and staff hiring’. The questions the CAK is asking in this context are listed in the attachment, which can be downloaded as a separate editable Word document. This document describes the intended assignment, the purpose of the market consultation, the structure, and the manner in which interested parties can participate. For more information about the CAK, please refer to our website www.hetcak.nl
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Tender documents
06Legal themes that may be relevant here
07Frequently asked questions
What is the purpose of this market consultation?
What information is the CAK attempting to collect through the consultation?
How can interested parties participate in the consultation?
Why has this market consultation been organized?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949