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AwardedServicesEuropeanOpen

Outsourcing DT KOT (Dienst Toeslagen)

Belastingdienst, IUC Belastingdienst · Open · 1 lots · 386186
Type
Services
79000000
Estimated value
€ 5,00M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate

This market consultation concerns the intended outsourcing of the manual process for the final award of childcare benefits. The goal is to gain insight into the market for the processing of approximately 16,000 items.

Services · Open · European procedure

EuropeanComplete timeline
Contracting authority
Belastingdienst, IUC Belastingdienst
Contract type
Services
Open
Estimated value
€5,000,000
estimated value
Submission deadline
Ongoing
10:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79000000
Location
Netherlands
CharacteristicsCPV 79ServicesEU tender

01What is being requested

Outsourcing of the manual DT KOT-proces as an obligation to achieve a result. The assignment includes the primary processing, file construction, and contact with citizens for approximately 16,000 manual items within a period of 3 to 6 months.

The contracting authority wishes to outsource a part of the manual DT KOT process as an obligation to achieve a result and to conclude an agreement with a single contractor for this purpose.

79000000€ 5,00MServices
1Outsourcing DT KOT (Dienst Toeslagen)€5,000,000

02Strategic insight

“
Strategic insight · AI analysis
Prepare for result-oriented execution where the contractor determines the deployment of employees themselves. Ensure that the quality of processing supports citizen promises to prevent additional complaints. Take into account the strict legal frameworks such as the Awir and Wko.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 5
The assignment is carried out as an obligation to achieve a result.Important
The contractor is responsible for the primary processing and file construction.Important
The outsourcing must not lead to an increase in inquiries, objections, or complaints.Important
The execution must comply with legal frameworks and citizen promises.Important
Specific boundary conditions apply to information security and privacy.Important

04Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

05Process & timeline

Publication of market consultation on TenderNed
Vrijdag 15 november 2024
Deadline for submitting questions regarding the market consultation
Vrijdag 29 november 2024 vóór 12:00u
Answering questions regarding the market consultation
Vrijdag 6 december 2024
Deadline for submitting the completed questionnaire via the TenderNed messaging module
Vrijdag 20 december 2024 vóór 12:00u
In-depth discussions (by invitation)
Maandag 14 januari 2025 en dinsdag 15 januari 2025

06Value in context

€5,000,000

07Bidders in this segment

#Likely bidderFitWins
1Yacht B.V.SME9156×
2Deloitte Accountants B.V.SME8944×
3Randstad Uitzendbureau b.v.SME87135×
4Unique Nederland B.V.SME87103×
5Driessen B.V.SME8797×
6BDO Audit & Assurance B.V.SME8757×

08Tender documents

TN535436 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20260224105015pdfFeb 25, 2026 · 144 KB
Nota van inlichtingen 2025-09-12-1pdfSep 12, 2025 · 232 KB
Bijlage 7. (Concept) verwerkersovereenkomst uitbesteden DT-KOT (rectificatie)pdfAug 18, 2025 · 186 KB
Bijlage 15. Prijzenblad (rectificatie)xlsxAug 18, 2025 · 42 KB
Nota van inlichtingen 2025-08-18-1pdfAug 18, 2025 · 202 KB
Bijlage 1. Programma van Eisen (rectificatie)pdfAug 18, 2025 · 2764 KB
Bijlage 8. Procesbeschrijving DT-KOT handmatigpdfJul 15, 2025 · 838 KB
Bijlage 10. Methodiek kwaliteitstoetsingpdfJul 15, 2025 · 238 KB
Bijlage 17. Verklaring beschikbaarheid middelen van entiteitdocxJul 15, 2025 · 36 KB
Bijlage 6. Gedragscode Integriteit Rijk 2020pdfJul 15, 2025 · 2161 KB
Beschrijvend document openbare aanbesteding uitbesteden DT-KOT (UC24-734)pdfJul 15, 2025 · 5575 KB
Bijlage 5. Brochure Integere Belastingdienst basiswaarden en regelspdfJul 15, 2025 · 753 KB

09Legal themes that may be relevant here

10Frequently asked questions

How are the costs for the pilot run and the improvement plan reimbursed?
The costs for the execution of the pilot run of 100 batches are considered part of the regular services and must be listed at the same rates per item. These costs fall within the available budget. Implementation costs can be included under the implementation costs item.
What is the established implementation period for this assignment?
The implementation period is 2 weeks. A request to extend this period to 6 weeks was rejected by the contracting authority due to the tight schedule.
Which data processing agreement applies during execution?
The data processing agreement previously published with the procurement documents has lapsed. Instead, the updated data processing agreement ARVODI 2025 has been added.
What is the purpose and scope of the outsourced activities?
The assignment concerns the outsourcing of a part of the manual process for the final award of the childcare benefit (DT KOT). The goal is the qualitative, timely, and compliant processing (in accordance with laws and regulations) of approximately 16,000 manual processing items.

Automatically compiled from the official tender data and documents.

11Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
€ 5,0 mln

Gegunde waarden in CPV 79 · diensten n=4949