6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79540000
Estimated value
€ 1,20M
estimated
To deadline
Ongoing
Knock-outs
1
exclusion grounds
Award basis
Best price-quality ratio
3 criteria
Assess manuallyconfidence high
The Municipality of Utrecht is looking for one contractor for the delivery of various interpretation services and sign language interpretation services under a framework agreement of a maximum of four years.
Services · Open · European procedure
European1 exclusion grounds
CharacteristicsCPV 79ServicesEU tender
01What is being requested
The assignment concerns the provision of interpretation services and sign language interpretation services via a framework agreement with an expected value of € 1,200,000 over a maximum term of 4 years.
The Municipality of Utrecht wishes to enter into one (1) framework agreement for interpretation services. The city of Utrecht has a diverse population of 172 nationalities, speaking nearly 100 different languages among them. Some residents are insufficiently proficient in Dutch, which can lead to communication problems between them and municipal employees. For example, during a progress interview from the Work and Income department with a status holder, or during a visit from a district nurse.
1Interpretation Services€1,200,000
02Strategic insight
Strategic insight · AI analysis
Ensure a robust match time of a maximum of 3 minutes for ad hoc services. Organize the organization for peak times on Monday, Tuesday, and Thursday. Ensure that the reservation system meets all specific field requirements and reporting needs.
03Points of attention
Important · 5
The deadlines for confirmation of reserved and ad hoc assignments apply as fatal deadlines.Important
Deployment of interpreters requires a VOG (Certificate of Conduct) that may be a maximum of 6 months old.Important
A Social Return obligation of 11% applies to assignments of € 100,000 or more.Important
Invoicing must take place exclusively via e-invoicing.Important
The bidder must guarantee that interpreters receive at least the statutory minimum wage.Important
04Can I take part?
Technical · 3
Quality assuranceTechnical
Information securityTechnical
Professional competenceTechnical
Exclusion ground · 1
No Russian involvementExclusion ground
05Exclusion grounds
Exclusion grounds (1)
- No Russian involvement
06Award criteria
Award criterion 1: quality of the interpreters100 punten
Assessment of the quality of the deployed interpreters.
Award criterion 2: Plan of approach for the service provision100 punten
Assessment of the plan of approach for the service provision.
Award criterion 3: price100 punten
Assessment of the price.
07Value in context
€1,200,000
08Bidders in this segment
#Likely bidderFitWins
1Global Talk Netherlands B.V.SME10026×
2Randstad Uitzendbureau b.v.SME98135×
3Driessen B.V.SME9797×
4AVB Language Group B.V.SME9615×
5Tempo Team Group B.V.SME9666×
6Maandag Interim Professionals B.V.SME94387×
09Tender documents
TN538655 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20251210094915pdfDec 11, 2025 · 10 KB
Bijlage 07 Prijsinvulformulier Tolkdiensten v2xlsxSep 22, 2025 · 20 KB
Nota van inlichtingen 2025-09-22-1pdfSep 22, 2025 · 37 KB
Bijlage 11 - 1ste half jaar talen per tolkdienstxlsxSep 22, 2025 · 26 KB
Bijlage 04 Opgave referentieopdrachten TolkdienstendocxAug 26, 2025 · 71 KB
Bijlage 08 Informatieblad Stress Sensitief werkenpdfAug 26, 2025 · 276 KB
uea_538655_20250721163616pdfAug 26, 2025 · 319 KB
TN538655 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250825101239pdfAug 26, 2025 · 9 KB
Bijlage 03 Handleiding Social ReturnpdfAug 26, 2025 · 81 KB
Bijlage 05 (Concept)Raamovereenkomst TolkdienstendocxAug 26, 2025 · 91 KB
Bijlage 01 Uitvoeringsverklaring derdedocxAug 26, 2025 · 38 KB
Bijlage 02 Verklaring Geen Russische BetrokkenheiddocxAug 26, 2025 · 72 KB
10Legal themes that may be relevant here
Advies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 174> Concurrentiegerichte dialoog ten behoeve van het afsluiten van een raamovereenkomst met één ondernemer. Is er sprake van het samAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieniAdvies 70> Meervoudig onderhandse procedure voor een training in begrijpelijk schrijven en een ‘train-de- trainer’ opleiding. Geldt de verp
11Frequently asked questions
What is the content of the assignment for the interpretation services?
The Municipality of Utrecht wishes to enter into one framework agreement for interpretation services to facilitate communication between the diverse population (172 nationalities, nearly 100 languages) and municipal employees.
On which criteria will the award be based?
The award takes place on the basis of three criteria: quality of the interpreters (100 points), the plan of approach for the service provision (100 points), and the price (100 points).
What suitability requirements are imposed on the bidder?
Bidders are assessed on grounds for exclusion and suitability requirements regarding quality assurance, information security, and professional competence.
Which types of interpretation services are mentioned within the assignment?
The assignment includes, among others, ad hoc interpretation services, on-site interpretation services, and telephone interpretation services. There is a possibility for expansion with sign language interpretation and innovation in the interpretation services.
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
€ 1,2 mln
Gegunde waarden in CPV 79 · diensten n=4949