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AwardedSuppliesEuropeanOpen

Provision, configuration and management of IVR and call traffic 0800-2000

Vereniging Landelijk Netwerk Veilig Thuis · Open · 1 lots · 205873
Type
Supplies
48512000
Estimated value
€ 742K
awarded
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

The Vereniging Landelijk Netwerk Veilig Thuis is requesting a supplier to provide, configure, and manage an interactive voice response (IVR) system for the 0800-2000 number. The procurement concerns an open procedure for supplies. The IVR must be able to redirect users via voice interaction, provide information, and facilitate calls. The supplier must make the system available on a usage-rights basis, including installation, configuration, maintenance, and reporting. The focus is on a reliable, scalable, and user-friendly system that meets the organization's requirements for 24/7 availability and a good user experience.

Supplies · Open · European procedure

European
Contracting authority
Vereniging Landelijk Netwerk Veilig Thuis
Contract type
Supplies
Open
Estimated value
€741,808
awarded value
Submission deadline
Ongoing
12:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
48512000
Location
Utrecht
CharacteristicsCPV 48SuppliesEU tenderIVR0800-2000call traffic

01What is being requested

The Vereniging Landelijk Netwerk Veilig Thuis is requesting a supplier to provide, configure, and manage an interactive voice response (IVR) system for the 0800-2000 number. The procurement concerns an open procedure for supplies. The IVR must be able to redirect users via voice interaction, provide information, and facilitate calls. The supplier must make the system available on a usage-rights basis, including installation, configuration, maintenance, and reporting. The focus is on a reliable, scalable, and user-friendly system that meets the organization's requirements for 24/7 availability and a good user experience.

The provision of an interactive voice response (IVR) system on a usage-rights basis and the facilitation of voice traffic, for the benefit of 0800-2000

48512000Supplies
1Lot 1—

02Outcome

Awarded

KPN B.V.

Award value
€741,808

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins
1Afas Software B.V.SME9681×
2COMPAREX Nederland B.V.SME9042×
3Bechtle direct B.V.SME9033×
4Visma Raet B.V.SME8822×
5Visma Circle B.V.SME8723×
6Protinus IT B.V.SME8523×

06Tender documents

TN279492 - SF03 Aankondiging van een gegunde opdracht 20210129122542pdfJan 29, 2021 · 24 KB
Uniform Europees Aanbestedingsdocument v2pdfOct 28, 2020 · 269 KB
Nota van Inlichtingen LNVT 20201020 def (2)xlsxOct 20, 2020 · 69 KB
Nota van Inlichtingen LNVT 20201019 defxlsxOct 19, 2020 · 69 KB
Bijlage 6.3.1 Overeenkomst IVR en spraakdiensten 20201019 NvI versiepdfOct 19, 2020 · 330 KB
Beschrijvend Document Aanbesteding 0800-2000 v1.00 20200918pdfSep 18, 2020 · 577 KB
TN279492 - SF02 Aankondiging van een opdracht 20200918110741pdfSep 18, 2020 · 24 KB
uea_279492_20200918111922xmlSep 18, 2020 · 126 KB
BijlagenzipSep 18, 2020 · 953 KB
uea_279492_20200918111922pdfSep 18, 2020 · 32 KB

07Legal themes that may be relevant here

08Frequently asked questions

What is the scope of the assignment for the number 0800-2000?
The assignment concerns the provision of an interactive voice response (IVR) system on a usage-rights basis and the facilitation of voice traffic for the benefit of 0800-2000.

Automatically compiled from the official tender data and documents.

09Estimated value versus the market

p25
€ 350K
median
€ 737K
p75
€ 1,9 mln
€ 742K

Gegunde waarden in CPV 48 · leveringen n=653