5
5 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000
Estimated value
€ 960K
estimated
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence high
CAK is looking for a party for the technical management of the Oracle Health Insurance environments, including monitoring, maintenance, and incident management.
Services · Open · European procedure
European
CharacteristicsCPV 72ServicesEU tender
01What is being requested
The assignment concerns the technical management of the Oracle Health Insurance (OHI) environments. This includes monitoring, availability, maintenance, changes, and service requests within a Framework Agreement.
The main objective of this tender is to conclude a Framework Agreement with one Bidder, to whom CAK can outsource the technical management of the OHI landscape and which ensures that the administrative processes of health insurers within OHI, such as: claims processing, insured and policy administration, and financial processes, proceed without hindrance during the full term of the Framework Agreement.
1Lot 1€960,000
02Outcome
Awarded
MCX Administration Services B.V.
Award value
€1,440,000
vs. estimate
+50%
Bidders
1
03Strategic insight
Strategic insight · AI analysis
Ensure a robust ISMS to meet the strict security requirements. Set up the service desk such that both office hours and the necessary availability outside office hours are guaranteed. Emphasize the automation of monitoring and releases to meet the specified turnaround times.
04Points of attention
Important · 8
Bidder guarantees a minimum availability of 98.02% per month.Important
The Bidder is responsible for the Migration of the services.Important
Bidder must draw up a Contingency plan within three months after the commencement date.Important
All communication via email or portal must be in Dutch.Important
Bidder must comply with the specific Security Requirements from Annex 12.Important
Bidder must annually provide supporting evidence of controls or provide an ISAE 3402 Type II report.Important
The Bidder must participate in the Expert groups of Oracle Nederland.Important
Bidder must conform to the SAFE method of CAK.Important
05Can I take part?
Professional capability · 3
Personnel must provide a valid Certificate of Conduct (VOG).Professional capability
Personnel must complete and sign the attached non-disclosure agreement from CAK.Professional capability
Bidder must have a complaints procedure.Professional capability
Technical · 1
Bidder must have a service desk with a service window from 07:30 to 18:00 on working days and a telephone contact point for Priority 1 or 2 incidents outside office hours.Technical
06Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
07Value in context
€960,000
08Bidders in this segment
#Likely bidderFitWins
1Protinus IT B.V.SME10051×
2Bechtle direct B.V.SME10045×
3Capgemini Nederland BV - OverallSME9825×
4Visma Roxit B.V.SME9729×
5PQR B.V.SME9730×
6Ordina Unknown9721×
09Tender documents
TN519166 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20260225154338pdfFeb 27, 2026 · 143 KB
Nota van inlichtingen 2025-07-09-1pdfJul 9, 2025 · 11 KB
Bijlage 5 - Concept SLA - TB OHI CAK 2025pdfMay 24, 2025 · 147 KB
Bijlage 15 - Verklaring kerncompetenties (1)docxMay 24, 2025 · 22 KB
Bijlage 13 - Richtlijn - RemoteBeheer Security LeverancierpdfMay 24, 2025 · 164 KB
Bijlage 7 - Overzicht OTAP OHI Cloud (1)xlsxMay 24, 2025 · 21 KB
Bijlage 6 - ARBIT-2022 (1)pdfMay 24, 2025 · 455 KB
BIjlage 16 - Prijzenblad-TechnBeh-OHI (1)xlsxMay 24, 2025 · 20 KB
Bijlage 4 - Concept Verwerkersovereenkomst (1)pdfMay 24, 2025 · 655 KB
Bijlage 3 - Concept WachtkamerovereenkomstpdfMay 24, 2025 · 284 KB
Bijlage 11 - Standaard geheimhoudingsverklaring (1)pdfMay 24, 2025 · 493 KB
Bijlage 10 - Overzicht concept RACI model (1)xlsMay 24, 2025 · 48 KB
10Legal themes that may be relevant here
Advies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 428> Beklaagde heeft een Europese openbare procedure aangekondigd voor een raamovereenkomst voor diensten voor het inhuren van materiAdvies 508> De aanbesteder heeft een nationale openbare procedure gestart voor een overheidsopdracht voor werken voor het plaatsen van een dAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedin
11Frequently asked questions
What is the purpose of the framework agreement for the technical management of OHI?
The purpose is to conclude a framework agreement with one bidder for outsourcing the technical management of the OHI landscape. This must ensure that administrative processes of health insurers, such as claims processing, insured and policy administration, and financial processes, proceed without hindrance.
Which specific schemes within the Health Insurance Act (Zvw) are supported by OHI?
Currently, OHI supports the following schemes: Arrears in Health Insurance Premium (BAZ, formerly WAN), Uninsured persons (ONV), Conscientious objectors (GEM), Uninsurable foreigners (OVV), and the Subsidy scheme for Uninsured Persons (SOV).
What requirements must the information security of the contractor meet?
The contractor must have a functioning information security management system (ISMS) in which the offered services are included within the scope of the ISMS (ISO 27001 or equivalent).
How are changes in the number of components to be managed handled?
The contracting authority wishes to provide a flexible implementation of the agreement. The number of components to be managed may change during the term of the framework agreement. The bidder shall provide full cooperation in this regard, which will not lead to an interim adjustment of the price.
What conditions apply to the processing of data by the bidder?
All data obtained and collected in the context of the execution of the framework agreement may not be used for any purpose other than that for which they were collected and may not be made available to third parties, except to CAK.
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 960K
Gegunde waarden in CPV 72 · diensten n=1436