ClosedServicesEuropean

System for Financial Administration, Time Registration, Capacity Management & Contract Management

Name: System for Financial Administration, Time Registration, Capacity Management & Contract Management
Creator: ZonMW
Published: 2025-11-23
License: https://creativecommons.org/publicdomain/zero/1.0/

ZonMW · 1 lots · 402163

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

72260000

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

ZonMW is looking for one contractor for a SAAS-based PSA system to support processes such as time registration, capacity management, contract management, procurement, and sales. The contract components include license delivery, implementation, ITIL-based management model, and consultancy. The project is fully digital, European, and based in the Netherlands, without a specified deadline or open publication date. This full IT procurement is of interest to medium to large IT service providers with experience in SAAS platforms and custom implementations.

Services · European procedure

European

Contracting authority

ZonMW

Contract type

Services

Estimated value

Estimate not published

Submission deadline

Ongoing

Scope

European

European procedure

Lots

1 lots

Main CPV code

72260000

Location

Netherlands

CharacteristicsCPV 72ServicesEU tender

01What is being requested

ZonMW is looking for one contractor for a SAAS-based PSA system to support processes such as time registration, capacity management, contract management, procurement, and sales. The contract components include license delivery, implementation, ITIL-based management model, and consultancy. The project is fully digital, European, and based in the Netherlands, without a specified deadline or open publication date. This full IT procurement is of interest to medium to large IT service providers with experience in SAAS platforms and custom implementations.

ZonMw intends to publish a tender in January 2026 with the aim of concluding an agreement with one Contractor for the procurement, implementation, and the technical application management and maintenance of a SAAS-based Professional Services Automation (PSA) system to support the following processes: • Personnel capacity budgeting and planning; • Time recording; • Contract management; • Procurement from purchase order through to payment of invoices; • Sales of services from recording the appointment through to invoicing these services and the associated col

72260000Services

1System for Financial Administration, Time Registration, Capacity Management & Contract Management€1,235,678,910

02Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

04Likely competitors

#Likely bidderFitWins

1Unit4 Business Software Netherlands B.V.SME9421×

2Centric Netherlands B.V.SME9358×

3COMPAREX Nederland B.V.SME9330×

4Afas Software B.V.SME9249×

5PinkRoccade Local Government B.V.SME9237×

6Visma Roxit B.V.SME9016×

05Legal themes that may be relevant here

Advies 56> Europese Openbare Aanbesteding met betrekking tot een opdracht voor het uitvoeren van postdienstverlening. Beklaagde stelt als r Advies 234> Deze voorwaarde mag worden gesteld, mits deze niet in strijd is met Europees recht of aanbestedingsrecht. Directe of indirecte g Advies 349> De aanbestedingsprocedure voorziet in de mogelijkheid voor de aanbestedende dienst een besluit op het verzoek van een ondernemin Advies 500> De klacht ziet op een Europese openbare aanbestedingsprocedure voor een raamovereenkomst voor ingenieursdiensten. De ondernemer Complaint dismissed Advies 419> Beklaagde heeft in januari 2017 een overheidsopdracht voor diensten voor de begeleiding en ondersteuning van de organisatie van

06Frequently asked questions

What is the purpose of the requested PSA solution?

The assignment focuses on the procurement, implementation, and technical application management of a SAAS-based Professional Services Automation (PSA) system. This system supports processes such as personnel capacity budgeting, time recording, contract management, procurement, sales, and financial administration.

What components does the assignment consist of?

The assignment is divided into four components: the delivery of licenses for the PSA application, the full implementation (including configuration, integrations, and training), the application and technical management in accordance with the ITIL v3 framework, and consultancy for the optimization of the applications.

Which specific management standards are applied?

For the execution of the application management and technical management after the implementation of the PSA solution, the contractor must work in accordance with the ITIL v3 framework.

What activities are carried out during the implementation phase?

The implementation includes configuration, the realization of required integrations, system testing, support for user acceptance, data conversion, the education and training of functional management and users, as well as support for adoption and aftercare.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 327K

median
€ 800K

p75
€ 2,5 mln

deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436