Support partner Microsoft System Center Configuration Manager
The Municipality of Gooise Meren is looking for a support partner for Microsoft System Center Configuration Manager (SCCM). The municipality manages most of the system internally but requires external expertise for complex issues and support with updates and deployment. The partner must have experience with SCCM implementations in a municipal or public environment, possess knowledge of Windows environments, and be capable of handling escalations and incidents. The assignment falls under a market consultation procedure, meaning multiple parties may be approached to obtain a market overview. The partner primarily provides services, so a service-level agreement (SLA) with clear response times and resolution percentages is essential. The municipality expects a partner that can provide proactive maintenance, share knowledge with internal teams, and contribute to a stable and secure IT infrastructure.
Services · Marktconsultatie · National procedure
01What is being requested
The Municipality of Gooise Meren is looking for a support partner for Microsoft System Center Configuration Manager (SCCM). The municipality manages most of the system internally but requires external expertise for complex issues and support with updates and deployment. The partner must have experience with SCCM implementations in a municipal or public environment, possess knowledge of Windows environments, and be capable of handling escalations and incidents. The assignment falls under a market consultation procedure, meaning multiple parties may be approached to obtain a market overview. The partner primarily provides services, so a service-level agreement (SLA) with clear response times and resolution percentages is essential. The municipality expects a partner that can provide proactive maintenance, share knowledge with internal teams, and contribute to a stable and secure IT infrastructure.
The Municipality of Gooise Meren is looking for a support partner for the deployment package Microsoft System Center Configuration Manager. We perform most of the management ourselves, but for more complex issues and support with, for example, updates, we are looking for a third party that can support us in this.
02Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
03Likely competitors
04Legal themes that may be relevant here
05Frequently asked questions
What is the specific question of this assignment?
What expertise is expected from the support partner?
Automatically compiled from the official tender data and documents.
06Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436