The Politie has an open tender for an SMS service that manages both the bulk sending and receiving of messages. The assignment includes a direct link between the SMS provider and the Politiedienstencentrum, a web portal with associated training, and a service desk including an incident desk. The expected annual volume is 22 million outgoing and 6.5 million incoming messages, with a maximum duration of four years. The departments involved are the Productlijn Telefonie of the Dienst ICT and the Dienst Verwerving. The tender requires a reliable, scalable infrastructure, secure communication, and a user-friendly portal. Suppliers must have experience with large-scale SMS solutions, integration with existing systems, and the provision of 24/7 support.
Services · Open · European procedure
01What is being requested
The Politie has an open tender for an SMS service that manages both the bulk sending and receiving of messages. The assignment includes a direct link between the SMS provider and the Politiedienstencentrum, a web portal with associated training, and a service desk including an incident desk. The expected annual volume is 22 million outgoing and 6.5 million incoming messages, with a maximum duration of four years. The departments involved are the Productlijn Telefonie of the Dienst ICT and the Dienst Verwerving. The tender requires a reliable, scalable infrastructure, secure communication, and a user-friendly portal. Suppliers must have experience with large-scale SMS solutions, integration with existing systems, and the provision of 24/7 support.
The intended assignment includes services regarding the delivery and receipt of SMS messages in bulk. The intended assignment includes the provision of a direct link between the SMS service provider and the Politie. [newline]Intended scope[newline]The scope of the assignment includes the components listed below:[newline]- Provision of bulk SMS services.[newline]- Provision of a direct link between the SMS service provider and the Politie.[newline]- Provision of a web portal, including training.[newline]- Provision of a Service Desk and an Incident Desk.[newline]Volume[newline]The expected ann
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Tender documents
06Legal themes that may be relevant here
07Frequently asked questions
What is the scope of the expected SMS services?
What is the expected duration of the assignment?
Which components are part of the scope of the assignment?
Which organizational units are involved in this assignment?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 400K
€ 856K
€ 2,4 mln
Gegunde waarden in CPV 64 · diensten n=168