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AwardedServicesEuropeanOpen

Service Management Tool

Hogeschool Leiden · Open · 1 lots · 371735
Type
Services
72000000
Estimated value
€ 1,20M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

Service Management Tool tender by Hogeschool Leiden, closed on 22-03-2025. The assignment focuses on selecting one supplier for an integrated service management tool that supports IT and facility processes. The tender is public, with CPV code 72000000, and is available worldwide only via TenderNed.

Services · Open · European procedure

European
Contracting authority
Hogeschool Leiden
Contract type
Services
Open
Estimated value
€1,200,000
estimated value
Submission deadline
Ongoing
14:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72000000
Location
Netherlands
CharacteristicsCPV 72ServicesEU tender

01What is being requested

Service Management Tool tender by Hogeschool Leiden, closed on 22-03-2025. The assignment focuses on selecting one supplier for an integrated service management tool that supports IT and facility processes. The tender is public, with CPV code 72000000, and is available worldwide only via TenderNed.

The objectives of this tender are: - Selecting and contracting one contractor for a Service Management Tool (SMT) that aligns with the objectives of Hogeschool Leiden; - Establishing clear agreements with the contracted supplier for the duration of the agreement. The tender focuses on an SMT that supports both IT and facility management processes and thereby facilitates the following core processes of Hogeschool Leiden: - Request management (incl. self-service portal) - Change management - Problem management - Incident management - Configuration management - Knowledge management - Visitor regi

72000000€ 1,20MServices
1Service Management Tool€1,200,000

02Outcome

Awarded

TOPdesk Nederland B.V.

Award value
€1,200,000
vs. estimate
0%

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

€1,200,000

05Bidders in this segment

#Likely bidderFitWins
1Afas Software B.V.SME9632×
2PQR B.V.SME9626×
3Visma Raet B.V.SME9618×
4Bechtle direct B.V.SME9625×
5Centric Netherlands B.V.SME9556×
6PinkRoccade Local Government B.V.SME9534×

06Legal themes that may be relevant here

07Frequently asked questions

What is the purpose of the Service Management Tool for Hogeschool Leiden?
The assignment concerns the selection of one contractor for an integrated Service Management Tool (SMT) that supports both IT and facility management processes.
Which specific processes must be facilitated by the SMT?
The tool must support core processes such as request management (including self-service portal), change management, problem management, incident management, configuration management, knowledge management, visitor registration, and reservation management of common areas.
What is the intended functionality of the contracted application?
The application must contribute to continuous improvement, better collaboration, and data-driven decision-making to create a dynamic and future-proof educational and working environment.
What is the purpose of the contracting in this tender?
The purpose is to select one contractor and to establish clear agreements with the contracted supplier for the entire duration of the agreement.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
€ 1,2 mln

Gegunde waarden in CPV 72 · diensten n=1436