ClosedServicesMarktconsultatie

Service and real estate management system (FMIS & ITSM)

Name: Service and real estate management system (FMIS & ITSM)
Creator: Gemeente Velsen
Published: 2025-11-21
License: https://creativecommons.org/publicdomain/zero/1.0/

Gemeente Velsen · Marktconsultatie · 1 lots · 402170

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

72000000

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

The Municipality of Velsen is seeking a Service and Real Estate Management System (FMIS & ITSM) to replace the current Axxerion solution and integrate with existing municipal systems such as UNIT4, TOPdesk, OGD, and Microsoft 365. The assignment focuses on selecting, implementing, and migrating one or more Service Management Tools and establishing an integrated information and application architecture for the domains of Facilities, ICT, Real Estate, and Contract Management. The contract is a market consultation with no specified deadline and an unknown value, but requires in-depth technical knowledge and experience with multiple enterprise platforms. For IT systems integrators and facility software providers with public sector expertise, this is a challenging but potentially feasible opportunity.

Services · Marktconsultatie · National procedure

Contracting authority

Gemeente Velsen

Contract type

Services

Marktconsultatie

Estimated value

Estimate not published

Submission deadline

Ongoing

Scope

National

National procedure

Lots

1 lots

Main CPV code

72000000

Location

Netherlands

CharacteristicsCPV 72Services

01What is being requested

The Municipality of Velsen is seeking a Service and Real Estate Management System (FMIS & ITSM) to replace the current Axxerion solution and integrate with existing municipal systems such as UNIT4, TOPdesk, OGD, and Microsoft 365. The assignment focuses on selecting, implementing, and migrating one or more Service Management Tools and establishing an integrated information and application architecture for the domains of Facilities, ICT, Real Estate, and Contract Management. The contract is a market consultation with no specified deadline and an unknown value, but requires in-depth technical knowledge and experience with multiple enterprise platforms. For IT systems integrators and facility software providers with public sector expertise, this is a challenging but potentially feasible opportunity.

The (provisional) scope of this assignment includes the following: • Selecting, implementing, and commissioning one or more Service Management Tools (SMTs) to replace Axxerion; • Describing and developing an information and application architecture that aligns with the various domains (Facilities, ICT, Real Estate, and Contract Management) and the existing systems such as UNIT4, TOPdesk, and/or ServiceNow (for the purpose of OGD, a standard interface is preferred); • Supporting processes in the areas of Contract Management, Real Estate Management, ICT notifications, Facilities Management, m

72000000Services

1Service and real estate management system (FMIS & ITSM)—

02Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

03Likely competitors

#Likely bidderFitWins

1Visma Circle B.V.SME9933×

2TOPdesk Nederland B.V.SME9921×

3Afas Software B.V.SME9884×

4Centric Netherlands B.V.SME9872×

5Visma Raet B.V.SME9831×

6Visma Roxit B.V.SME9729×

04Legal themes that may be relevant here

Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) sc Advies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kun Advies 48> Europese niet-openbare procedure voor werktuigkundige en elektrotechnische installaties van de nieuwbouw van een multifunctionel Advies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieni Advies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedin

05Frequently asked questions

What is the intended scope of the assignment?

The assignment includes selecting, implementing, and commissioning one or more Service Management Tools (SMTs) to replace Axxerion, including migrating data from the Axxerion database.

Which systems must be integrated with the new solution?

The new information and application architecture must align with existing systems such as UNIT4 ERPx, TOPdesk, OGD, Microsoft 365, and potentially the case management system Djuma.

Which domains does the new information and application architecture focus on?

The architecture must align with the domains of Facilities, ICT, Real Estate, and Contract Management.

What process support is expected from the new systems?

The systems must support processes in the areas of Contract Management, Real Estate Management, ICT notifications, Facilities Management, maintenance, and reservations.

What is the approach regarding the adoption of the new software?

A clear approach must be provided regarding adoption, training, and support to ensure sustainable use of the new solution(s) within the organization.

Automatically compiled from the official tender data and documents.

06Estimated value versus the market

p25
€ 327K

median
€ 800K

p75
€ 2,5 mln

deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436