Travel agent business travel
The Nederlandse Gasunie is issuing an open tender for a business travel solution. The objective is to engage a single supplier to manage both international business travel and domestic hotel stays. The current offline workflow must be transformed into an online booking module that allows employees and bookers to plan their own trips. Additionally, the solution must offer a fallback option for complex trips, where a travel agent employee can take over the booking entirely. The tender requires a user-friendly interface, integration with existing systems, support for multiple languages and currencies, and robust reporting and invoicing functionality. The supplier must also be able to provide a service level agreement (SLA) for availability, response time, and incident management. The transition must be seamless, with minimal disruption to current processes, and must comply with the privacy and security standards of the Gasunie.
Services · Open · European procedure
01What is being requested
The Nederlandse Gasunie is issuing an open tender for a business travel solution. The objective is to engage a single supplier to manage both international business travel and domestic hotel stays. The current offline workflow must be transformed into an online booking module that allows employees and bookers to plan their own trips. Additionally, the solution must offer a fallback option for complex trips, where a travel agent employee can take over the booking entirely. The tender requires a user-friendly interface, integration with existing systems, support for multiple languages and currencies, and robust reporting and invoicing functionality. The supplier must also be able to provide a service level agreement (SLA) for availability, response time, and incident management. The transition must be seamless, with minimal disruption to current processes, and must comply with the privacy and security standards of the Gasunie.
The objective of this tender is to conclude an agreement with one (1) supplier to provide services for (international) business travel and domestic hotel stays. This involves a transition from offline (current workflow) to online booking, whereby the travel agent provides a booking module that allows travelers and bookers to book their own trips. Additionally, the option remains to follow the offline route for more complex trips and to leave the booking of the trip entirely to an employee of the contracted travel agent.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the intended procedure for booking business travel?
Which services are provided under this agreement?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 443K
€ 1,2 mln
€ 4,0 mln
Gegunde waarden in CPV 63 · diensten n=110