AwardedSuppliesEuropeanOpen
Management System Care and Safety
Gemeente Zaanstad · Open · 1 lots · 393713
4
4 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Supplies
48000000
Estimated value
€ 1,00M
estimated
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate
Tender for the delivery of a SaaS management system for reports and files within the Care and Safety domains, where strict functional requirements apply for process management and archiving.
Supplies · Open · European procedure
European
CharacteristicsCPV 48SuppliesEU tender
01What is being requested
Delivery of a Management System Care and Safety as a SaaS service for managing reports and files, including functionalities for process support, management reporting, and archive management.
The Municipality of Zaanstad wishes to enter into an agreement for the implementation, provision, and maintenance of a management system for the Care and Safety domain, based on Software as a Service (SaaS) in the cloud, including at least the following areas of focus, connections, and integrations. See procurement documents.
1Management System Care and Safety€1,000,000
02Outcome
Awarded
Ranshuijsen B.V.
Bidders
2
03Strategic insight
Strategic insight · AI analysis
Ensure that the SaaS service fully complies with the technical responsibilities for maintenance and security. Focus strongly on the zero-coding capabilities for both configuration and reporting to meet the requirements. Verify whether the availability guarantees align with the specific operational working hours of the municipality.
04Points of attention
Important · 6
All requirements (E) are exclusion criteria; failure to comply leads to exclusion.Important
The Solution must support zero-coding for the configuration of business processes, workflows, templates, and management reports.Important
For SaaS, the availability must be at least 99.6% during the municipality's working hours and 96.1% outside working hours.Important
The Contractor must communicate changes to the dataset at least 14 days prior to implementation.Important
The helpdesk must be reachable by telephone on working days between 08:00 and 17:00.Important
The Contractor is responsible for the destruction of data, but only the Municipality of Zaanstad may grant permission.Important
05Can I take part?
Technical · 3
The Solution is delivered as Software as a Service (SaaS), whereby the Contractor is responsible for the delivery, the maintenance of the hardware and software platform, licenses, technical application management, and information security.Technical
The Solution must be fully compatible with an IT environment in which SSL inspection is applied.Technical
The Solution must be easily usable for a non-IT experienced user with a maximum of 8 hours of instruction for 90% of the functionalities.Technical
06Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
07Value in context
€1,000,000
08Bidders in this segment
#Likely bidderFitWins
1Afas Software B.V.SME10081×
2Visma Circle B.V.SME9923×
3Unit4 Business Software Netherlands B.V.SME9920×
4Visma Roxit B.V.SME9816×
5COMPAREX Nederland B.V.SME9742×
6PinkRoccade Local Government B.V.SME9738×
09Tender documents
Nota van inlichtingen 2025-10-20-1pdfOct 20, 2025 · 110 KB
Bijlage 07 - EA Regiesysteem Zorg en Veiligheid - Concept VerwerkersovereenkomstdocxSep 24, 2025 · 150 KB
Bijlage 04 - EA Regiesysteem Zorg en Veiligheid ZNSTD - Verklaring financiele en economische draagkrachtdocxSep 24, 2025 · 80 KB
Bijlage 19 - EA Regiesysteem Zorg en Veiligheid ZNSTD - Proces Nazorg ex-gedetineerdenpdfSep 24, 2025 · 1639 KB
Bijlage 22 - EA Regiesysteem Zorg en Veiligheid ZNSTD - Proces Sociale recherchepdfSep 24, 2025 · 651 KB
Bijlage 18 - EA Regiesysteem Zorg en Veiligheid ZNSTD - Proces Toezicht en handhaving Bouw ROpdfSep 24, 2025 · 2563 KB
Bijlage 21 - EA Regiesysteem Zorg en Veiligheid ZNSTD - Proces VangnetpdfSep 24, 2025 · 936 KB
Bijlage 09 - EA Regiesysteem Zorg en Veiligheid ZNSTD - GIBIT2023pdfSep 24, 2025 · 2458 KB
Bijlage 20 - EA Regiesysteem Zorg en Veiligheid ZNSTD - Proces WoonoverlastpdfSep 24, 2025 · 804 KB
Bijlage 12 - EA Regiesysteem Zorg en Veiligheid ZNSTD - Informatielandschap architectuurplaatpdfSep 24, 2025 · 220 KB
Bijlage 08 - EA Regiesysteem Zorg en Veiligheid ZNSTD - Concept WachtkamerovereenkomstdocxSep 24, 2025 · 862 KB
Bijlage 11 - EA Regiesysteem Zorg en Veiligheid ZNSTD - Demonstratiescript en interviewpdfSep 24, 2025 · 283 KB
10Legal themes that may be relevant here
Advies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectieAdvies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 22> Openbare aanbestedingsprocedure met betrekking tot een raamovereenkomst voor de levering van onder andere ICT hardware. Inschrij
11Frequently asked questions
How should the connection with the Injus application from Justid be configured?
The solution must offer the possibility to upload reports from the Injus message box automatically via an XML file as a report, replacing the current manual retyping.
What requirements are set for authorization within the management system?
The IT solution must be able to assign authorization accurately down to the input field level. Additionally, access to files must be accurately assigned at the file level according to the role-based and case-based principle.
In what way must the software support process configuration?
The solution must offer possibilities for both standard configuration and customization for processes, workflows, and user screens. In this regard, the contracting authority must have the possibility to determine the phase schedules of processes, such as the Groepsaanpak Jeugd, themselves.
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
p25
€ 350K
€ 350K
median
€ 737K
€ 737K
p75
€ 1,9 mln
€ 1,9 mln
€ 1,0 mln
Gegunde waarden in CPV 48 · leveringen n=653