Reception Services
This tender concerns the provision of reception, hospitality, and limited security services in Zaandam for a total duration of up to 8 years. The award will take place based on price and four quality criteria.
Services · Open · European procedure · SME-friendly
01What is being requested
The assignment concerns the execution of reception and hospitality services with a limited security component for the joint premises of the Veiligheidsregio Zaanstreek-Waterland and the GGD Zaanstreek-Waterland. The activities cover a term of 4 years with two extensions of 2 years each.
The assignment concerns the execution of reception and hospitality services with a limited security component for the joint premises of the Veiligheidsregio Zaanstreek-Waterland (VrZW) and the GGD Zaanstreek-Waterland (GGDZW) at Prins Bernhardplein 112 in Zaandam. The services include, among other things, receiving, registering, and directing visitors, managing telephony and first-line information provision, performing light administrative support tasks, as well as opening and closing the building and performing an opening and closing round. During the evening hours, the employee also perform
02Strategic insight
Ensure that the offered hourly rate falls exactly within the specified margins to prevent exclusion. Pay extra attention to the quality criteria regarding continuity and handling sensitive situations. Provide a clear description of the implementation and the cooperation with the contracting authority.
03Points of attention
04Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
05Award criteria
Description of the organization and execution of the services, including daily execution, work agreements and structure, alignment with the organization, and flexibility.
Description of the assurance of continuity and stable, appropriate, and reliable personnel deployment, including staffing, replacement, availability, training and induction, and limiting turnover.
Description of the manner in which employees handle sensitive and potentially escalating situations, including recognizing situations, acting within the role, escalation, and staff preparation.
Description of the organization of the implementation and the cooperation during the term, including startup, handover, communication, and cooperation.
The bidder must provide an hourly rate for the execution of the reception services during regular hours and an hourly rate for evening hours. The regular hourly rate must be between € 28.00 and € 35.00. The evening rate consists of a surcharge of 15%.
06Process & timeline
07Value in context
08Likely competitors
09Tender documents
10Legal themes that may be relevant here
11Frequently asked questions
What does the scope of the requested services include?
What experience is required for the execution of the assignment?
What requirements apply to safety during the work?
Which general terms and conditions apply to the assignment?
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949