enderView.ai
Sign InStart free
ClosedServicesEuropeanOpen

Public Information Number '0800-1351'

Ministerie van Justitie en Veiligheid/Dienstencentrum/Inkoopuitvoeringscentrum JenV Europees aanbesteden · Open · 1 lots · 361431
Type
Services
79512000
Estimated value
€ 1,15M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

The Ministry of Justice and Security, via the National Coordinator for Counterterrorism and Security (ACOM NCTV), intends to enter into a framework agreement for the services of the Public Information Number 0800-1351. The tender focuses on making a 24/7 reachable telephone number available for crisis communication, including telephony infrastructure, call routing, welcome messages, and monitoring/reporting. Additionally, a contact center must answer calls during emergencies. The most economically advantageous tender (EMVI) determines the winner based on the price-quality ratio. The contractor must provide a complete, scalable telephony solution, including international reachability, and offer a 24/7 contact center service with a 'pilot light' for continuous availability. The scope includes both technical delivery and operational support, with an emphasis on reliability, rapid scalability, and transparent reporting.

Services · Open · European procedure

European
Contracting authority
Ministerie van Justitie en Veiligheid/Dienstencentrum/Inkoopuitvoeringscentrum JenV Europees aanbesteden
Contract type
Services
Open
Estimated value
€1,151,404
estimated value
Submission deadline
Ongoing
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79512000
Location
Netherlands
CharacteristicsCPV 79ServicesEU tendercrisis communicationpublic information numbercontact center

01What is being requested

The Ministry of Justice and Security, via the National Coordinator for Counterterrorism and Security (ACOM NCTV), intends to enter into a framework agreement for the services of the Public Information Number 0800-1351. The tender focuses on making a 24/7 reachable telephone number available for crisis communication, including telephony infrastructure, call routing, welcome messages, and monitoring/reporting. Additionally, a contact center must answer calls during emergencies. The most economically advantageous tender (EMVI) determines the winner based on the price-quality ratio. The contractor must provide a complete, scalable telephony solution, including international reachability, and offer a 24/7 contact center service with a 'pilot light' for continuous availability. The scope includes both technical delivery and operational support, with an emphasis on reliability, rapid scalability, and transparent reporting.

The Communication department of the National Coordinator for Counterterrorism and Security (ACOM NCTV) assists other governments (departments, municipalities, and regions) in preparing for crisis situations in the domains for which they are responsible. In addition, it assists other governments during a (looming) emergency. It does this, among other things, in the field of crisis communication. Good crisis communication ensures the dissemination of correct, timely, and understandable information during a crisis. One of the services that ACOM NCTV offers to fellow governments in the field of cr

79512000€ 1,15MServices
1Public Information Number '0800-1351'€1,151,404

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

€1,151,404

04Likely competitors

#Likely bidderFitWins
1KPN B.V.SME9824×
2Randstad Uitzendbureau b.v.SME96135×
3Vodafone Libertel B.V.SME9622×
4T-Mobile Netherlands B.V.SME9628×
5Unique Nederland B.V.SME96103×
6YER Nederland B.V.SME9697×

05Legal themes that may be relevant here

06Frequently asked questions

What is the purpose of the assignment for the Public Information Number?
The purpose is to enter into a framework agreement for the services of the telephone number 0800-1351. The service provider ensures that the number is telephonically reachable for society in crisis situations to limit damage by responding to information needs.
What technical infrastructure must the contractor provide?
The assignment includes the delivery of telephony infrastructure for the number [telefoonnummer verwijderd]. This involves routing large volumes of calls, delivering calls to set destination numbers, providing welcome messages with menu options, and providing monitoring and reporting.
What does the operational support of the contact center entail?
The contractor must provide contact center services where incoming calls from citizens are answered during an emergency. This includes a 'pilot light', meaning the service provider must be ready 24/7 throughout the entire contract period to be able to provide the service.
On which criteria is the contract awarded?
The contract is awarded to the most economically advantageous tender (EMVI). The determination of the winner takes place based on the best price-quality ratio.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
€ 1,2 mln

Gegunde waarden in CPV 79 · diensten n=4949