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Public Transport Customer Barometer 2024-2028

Stichting CROW, kennisplatform voor infrastructuur, verkeer, vervoer en openbare ruimte. · Open · 1 lots · 293097
Type
Services
79300000
Estimated value
€ 6,86M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

Stichting CROW is seeking a service provider to conduct the annual Public Transport Customer Barometer. The research focuses on passenger opinions regarding quality in Dutch public transport, including bus, tram, metro, high-speed rail (HRN), regional train, public transport by water, and the Frisian Wadden. The tender requires a methodologically robust approach, reliable data collection, analysis, and reporting. The contractor must have experience with large, multidisciplinary transport studies, data privacy, and delivering insightful results to CROW and relevant stakeholders. The procedure is open, allowing a wide range of bidders to participate.

Services · Open · European procedure

European
Contracting authority
Stichting CROW, kennisplatform voor infrastructuur, verkeer, vervoer en openbare ruimte.
Contract type
Services
Open
Estimated value
€6,860,000
estimated value
Submission deadline
Ongoing
13:59
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79300000
Location
EDE
CharacteristicsCPV 79ServicesEU tenderPublic Transport Customer Barometerpublic transportcustomer satisfaction

01What is being requested

Stichting CROW is seeking a service provider to conduct the annual Public Transport Customer Barometer. The research focuses on passenger opinions regarding quality in Dutch public transport, including bus, tram, metro, high-speed rail (HRN), regional train, public transport by water, and the Frisian Wadden. The tender requires a methodologically robust approach, reliable data collection, analysis, and reporting. The contractor must have experience with large, multidisciplinary transport studies, data privacy, and delivering insightful results to CROW and relevant stakeholders. The procedure is open, allowing a wide range of bidders to participate.

The Public Transport Customer Barometer is an annual study into passenger opinions on relevant quality aspects in Dutch public transport, covering bus, tram, metro, train (HRN), regional train, public transport by water, and the Frisian Wadden ferries. CROW is the mandated client for this research.

79300000€ 6,86MServices
1Lot 1€6,860,000

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

€6,860,000

04Likely competitors

#Likely bidderFitWins
1I&O Research B.V.SME9627×
2Randstad Uitzendbureau b.v.SME91135×
3Bender Detachering B.V.SME91107×
4Samenvijf B.V.SME9074×
5GrowWork Healthcare Detachering BVSME8639×
6Antea Nederland BVSME8635×

05Tender documents

Bijlage - NS spoorkaart 2023pdfMay 15, 2023 · 735 KB
PvE bijlage 2 lijst met onderzoeksgebieden 2024-2028 (herzien - zichtbare wijzigingen)pdfMay 15, 2023 · 81 KB
Bijlage G - Prijsopgaveformulier (herzien)xlsxMay 15, 2023 · 24 KB
Bijlage A - PvE klantenbarometer 2024-2028 (herzien)pdfMay 15, 2023 · 449 KB
Beschrijvend document aanbesteding OV-Klantenbarometer 2024-2028 (herzien)pdfMay 15, 2023 · 570 KB
PvE bijlage 8 informatie onderzoeksgebieden MRDH (herzien - zichtbare wijzigingen)pdfMay 15, 2023 · 74 KB
Nota van inlichtingen 2 OV-Klantenbarometer 2024-2028pdfMay 15, 2023 · 101 KB
PvE bijlage 8 informatie onderzoeksgebieden MRDH (herzien)pdfMay 15, 2023 · 74 KB
Bijlage B - Concept van de Overeenkomst (herzien - zichtbare wijzigingen)pdfMay 15, 2023 · 189 KB
Bijlage A - PvE klantenbarometer 2024-2028 (herzien - zichtbare wijzigingen)pdfMay 15, 2023 · 450 KB
Bijlage F - Ervaring inschrijver (herzien)docxMay 15, 2023 · 71 KB
Beschrijvend document aanbesteding OV-Klantenbarometer 2024-2028 (herzien - zichtbare wijzigingen)pdfMay 15, 2023 · 576 KB

06Legal themes that may be relevant here

07Frequently asked questions

What is the purpose of the Public Transport Customer Barometer?
The Public Transport Customer Barometer is an annual study into passenger opinions on relevant quality aspects in Dutch public transport.
Which modes of transport are investigated in this study?
The research focuses on the quality of bus, tram, metro, train (HRN), regional train, public transport by water, and the Frisian Wadden ferries.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
€ 6,9 mln

Gegunde waarden in CPV 79 · diensten n=4949