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AwardedServicesEuropeanOpen

Public EU procurement CCC and mobile telephony

Stadsbank Oost Nederland · Open · 1 lots · 261964
Type
Services
64200000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

Stadsbank Oost Nederland is launching an EU procurement to contract a supplier for services related to the Customer Contact Centre, fixed telephony, and mobile telephony. The contractor must not only provide technical and operational support but also provide advice on issues related to these services. The procedure is public, ensuring all interested parties have an equal opportunity to submit a bid. The procurement is subject to EU public procurement regulations, meaning the provider must comply with transparency, non-discrimination, and equal treatment. The bank expects a clear service level agreement, security measures, data protection, and a proven track record in similar projects. The provider must demonstrate the ability to integrate both fixed and mobile telephony with the existing customer contact platform and provide flexible advice on optimization and innovation.

Services · Open · European procedure

European
Contracting authority
Stadsbank Oost Nederland
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
Ongoing
10:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
64200000
Location
Enschede
CharacteristicsCPV 64ServicesEU tenderCustomer Contact CentreFixed TelephonyMobile Telephony

01What is being requested

Stadsbank Oost Nederland is launching an EU procurement to contract a supplier for services related to the Customer Contact Centre, fixed telephony, and mobile telephony. The contractor must not only provide technical and operational support but also provide advice on issues related to these services. The procedure is public, ensuring all interested parties have an equal opportunity to submit a bid. The procurement is subject to EU public procurement regulations, meaning the provider must comply with transparency, non-discrimination, and equal treatment. The bank expects a clear service level agreement, security measures, data protection, and a proven track record in similar projects. The provider must demonstrate the ability to integrate both fixed and mobile telephony with the existing customer contact platform and provide flexible advice on optimization and innovation.

With this EU procurement, Stadsbank Oost Nederland wishes to contract a supplier for the provision of services regarding the Customer Contact Centre, Fixed Telephony, and Mobile Telephony. The Contractor must also be able to provide advice on issues related to this assignment. Stadsbank Oost Nederland hereby invites you to submit a Bid.

64200000Services
1Lot 1—

02Outcome

Awarded

SPIE Nederland B.V.

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins
1T-Mobile Netherlands B.V.SME10029×
2KPN B.V.SME10023×
3Odido Netherlands B.V.SME10012×
4Vodafone Libertel B.V.SME9923×
5Kreuze TelecomUnknown9212×
6Koninklijke PostNL B.V. SME8922×

06Tender documents

TN358841 - SF03 Aankondiging van een gegunde opdracht 20220908132647pdfSep 10, 2022 · 26 KB
Belprofiel Stadsbank Oost Nederland (na NVI-2)xlsxJun 29, 2022 · 21 KB
Nota van inlichtingen 2022-06-29-2pdfJun 29, 2022 · 13 KB
Nota van inlichtingen 2022-06-21-1pdfJun 21, 2022 · 6 KB
Nota van inlichtingen 2022-06-20-4pdfJun 20, 2022 · 99 KB
Bijlage 05a - Prijzenblad (na NVI-1)xlsxJun 20, 2022 · 42 KB
Bijlage 04 - Programma van EisendocxJun 20, 2022 · 71 KB
Allegro Telefooncentrale HandleidingpdfJun 20, 2022 · 257 KB
Bedrijfs- en gedragscode 2020 (Stadsbank Oost Nederland)pdfJun 20, 2022 · 373 KB
Bijlage 07 - GIBIT 2020pdfJun 2, 2022 · 430 KB
Nota van inlichtingen 2022-06-02-1pdfJun 2, 2022 · 4 KB
Plattegrond tekeningen van Stadsbank Oost NederlandpdfJun 2, 2022 · 1173 KB

07Legal themes that may be relevant here

08Frequently asked questions

What is the scope of the assignment regarding the services?
The assignment includes the provision of services for the Customer Contact Centre, Fixed Telephony, and Mobile Telephony.
What additional activities are expected from the contractor?
In addition to the provision of services, the contractor must be able to provide advice on issues related to this assignment.

Automatically compiled from the official tender data and documents.

09Estimated value versus the market

p25
€ 400K
median
€ 856K
p75
€ 2,4 mln
deze opdracht

Gegunde waarden in CPV 64 · diensten n=168