The Municipality of Den Haag is seeking a supplier for a complete 'primary' library system that supports the entire process from membership to collection management and lending transactions. The assignment includes the delivery, implementation, maintenance, and further development of the system, with a focus on user-friendliness, scalability, and integration with existing municipal IT infrastructure. The tender is public and requires a service-oriented approach, including training, documentation, and an upgrade roadmap. The supplier must comply with Dutch laws and regulations regarding data protection, accessibility, and open source policy where possible. The municipality expects a long-term collaboration with clear SLAs, a structured project plan, and a clear communication strategy.
Services · Open · European procedure
01What is being requested
The Municipality of Den Haag is seeking a supplier for a complete 'primary' library system that supports the entire process from membership to collection management and lending transactions. The assignment includes the delivery, implementation, maintenance, and further development of the system, with a focus on user-friendliness, scalability, and integration with existing municipal IT infrastructure. The tender is public and requires a service-oriented approach, including training, documentation, and an upgrade roadmap. The supplier must comply with Dutch laws and regulations regarding data protection, accessibility, and open source policy where possible. The municipality expects a long-term collaboration with clear SLAs, a structured project plan, and a clear communication strategy.
The Municipality of Den Haag is looking for a supplier capable of supporting the complete 'primary' library process (from becoming a member to facilitating collection management and lending transactions) with their system in the manner customary in the Public Library market. The assignment consists of the delivery, implementation, maintenance, and further development of the Library System.
02Outcome
Infor (Netherlands) B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the scope of the assignment for the new library system?
Which functionalities must the library system support?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436