AwardedServicesEuropeanOpen
Mystery guest public transport research 2026 - 2035
Provincie Utrecht · Open · 1 lots · 378293
5
5 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79342311
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
3 criteria
Assess manuallyconfidence high
Provincie Utrecht is looking for a party for quarterly mystery guest research in public transport for the period 2026 to 2035.
Services · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 79ServicesEU tender
01What is being requested
Conducting a representative mystery guest research every quarter within two public transport concessions during the period 2026 - 2035.
The assignment concerns conducting a representative mystery guest research every quarter within two public transport concessions.
1Mystery guest public transport research 2026 - 2035—
02Outcome
Awarded
ovbuRo B.V.
Bidders
5
03Strategic insight
Strategic insight · AI analysis
Ensure a very strong process description with a concrete sample report to achieve the maximum score. Substantiate the availability of personnel over the entire duration of the agreement. Focus on the representativeness of the proposed measurement methodology.
04Points of attention
Important · 3
Use a maximum of 2 A4 pages for the process description, excluding the sample report.Important
Use a maximum of 4 A4 pages for the experience of employees.Important
The agreement has a duration of 120 months with options for extension in the event of unforeseen circumstances.Important
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
Part 1 Process description40
Reliability and representativeness of the research through description of the number of measurements, the method of execution, processing and presentation including a sample report.
Part 2 Experience of involved employees20
Quality and experience of the employees, including roles, division of work, relevant work experience, contingency planning in case of absence and assurance of availability.
Price40
Price
07Process & timeline
Deadline for requests for additional information
12/06/2025 11:00 +02:00
Deadline for receipt of tenders
01/09/2025 12:00 +02:00
Opening date
01/09/2025 12:00 +02:00
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
09Bidders in this segment
#Likely bidderFitWins
1Randstad Uitzendbureau b.v.SME93135×
2Bender Detachering B.V.SME93107×
3Driessen B.V.SME9297×
4Samenvijf B.V.SME9274×
5Tempo Team Group B.V.SME9166×
6I&O Research B.V.SME9127×
10Tender documents
TN526057 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20260114124716pdfJan 15, 2026 · 143 KB
2e Nota van inlichtingen mystery guest onderzoek OV 2026 - 2035 18062025xlsxJun 18, 2025 · 33 KB
1e Nota van inlichtingen Mystery guest onderzoek OV 2026 - 2035 04062025xlsxJun 5, 2025 · 839 KB
Aanbestedingsdocumenten Mystery guest onderzoek OV 2026 - 2035zipMay 13, 2025 · 1722 KB
TN526057 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250512083702pdfMay 13, 2025 · 9 KB
uea_526057_20250508112823pdfMay 13, 2025 · 323 KB
11Legal themes that may be relevant here
Advies 86> Europese openbare aanbesteding voor levering en onderhoud. Voldoet de motivering van de gunningsbeslissing aan het vereiste dat Advies 440> Meervoudig onderhandse aanbestedingsprocedure voor een (concessie)opdracht voor diensten voor het beschikbaar stellen, plaatsen,Advies 36> Openbare aanbestedingsprocedure met betrekking tot een overheidsopdracht voor de reiniging van metrovoertuigen. Klager voldoet vAdvies 300> Openbare Europese aanbesteding voor beheer en onderhoud van applicaties en aanverwante ICT-diensten. De zittende leverancier heeComplaint upheldAdvies 671> Ondernemer klaagt op 9 onderdelen over drie aanbestedingen onder een erkenningsregeling voor het sluiten van een overeenkomst vo
12Frequently asked questions
What is the exact content of the assignment?
The assignment concerns conducting a representative mystery guest research every quarter within two public transport concessions.
What is the duration of the agreement?
The agreement to be concluded has a contract period of 120 months, which period runs parallel to the public transport concessions.
During which period will the research take place?
The research will be conducted every quarter during the period 2026 - 2035.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
deze opdracht
Gegunde waarden in CPV 79 · diensten n=4949