The Province of Noord-Holland (PNH) is seeking a contractor for a multiservice model encompassing facility services. The contracting authority requires a single point of contact at the contractor's side who holds ultimate responsibility for all operational matters. The scope includes catering (including hot beverage machines), security, cleaning, sanitary items, reception, and a service point. The procedure is non-public, which allows for faster decision-making but also imposes higher requirements for transparency and quality. The contracting authority expects an integrated approach where all services connect seamlessly, with clear reporting and quality controls. The contractor must possess experience in delivering similar multiservice packages, a proven track record in managing multiple disciplines, and the ability to provide a central point of contact capable of acting both strategically and operationally.
Services · Restricted · European procedure
01What is being requested
The Province of Noord-Holland (PNH) is seeking a contractor for a multiservice model encompassing facility services. The contracting authority requires a single point of contact at the contractor's side who holds ultimate responsibility for all operational matters. The scope includes catering (including hot beverage machines), security, cleaning, sanitary items, reception, and a service point. The procedure is non-public, which allows for faster decision-making but also imposes higher requirements for transparency and quality. The contracting authority expects an integrated approach where all services connect seamlessly, with clear reporting and quality controls. The contractor must possess experience in delivering similar multiservice packages, a proven track record in managing multiple disciplines, and the ability to provide a central point of contact capable of acting both strategically and operationally.
PNH wishes to contract a provider for the execution of facility services in accordance with the multiservice model. In this regard, PNH wishes to have a single point of contact on the contractor's side who holds ultimate responsibility and serves as the contact person for all operational matters. Within the scope of the assignment, the following services are included: • Catering including hot beverage machines • Security • Cleaning • Sanitary items • Reception • Service point
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the scope of the requested facility services?
What requirements are imposed on the contractor's contract management side?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949