MINFIN - Market Consultation Citizen Journeys Allowances
The Ministry of Finance (Minfin) intends to enter into a framework agreement with a single contractor for the design and execution of four 'citizen journeys' (customer journeys) focused on allowances: Rent Allowance, Childcare Allowance, Child-related Budget, and Healthcare Allowance. The assignment focuses on improving the digital and physical user experience, streamlining processes, and increasing accessibility and transparency for citizens. The contractor must provide an innovative, open, and customer-oriented approach, including analysis, design, implementation, and evaluation of the journey. The focus lies on optimizing interactions, reducing administrative burdens, and increasing customer satisfaction. The assignment requires experience in public service delivery, digital transformation, UX design, and project management.
Services · European procedure
01What is being requested
The Ministry of Finance (Minfin) intends to enter into a framework agreement with a single contractor for the design and execution of four 'citizen journeys' (customer journeys) focused on allowances: Rent Allowance, Childcare Allowance, Child-related Budget, and Healthcare Allowance. The assignment focuses on improving the digital and physical user experience, streamlining processes, and increasing accessibility and transparency for citizens. The contractor must provide an innovative, open, and customer-oriented approach, including analysis, design, implementation, and evaluation of the journey. The focus lies on optimizing interactions, reducing administrative burdens, and increasing customer satisfaction. The assignment requires experience in public service delivery, digital transformation, UX design, and project management.
Entering into a Framework Agreement for citizen journeys for the benefit of various allowances with a single Contractor. The goal is to execute four citizen journeys (i.e., 'customer journeys') at Toeslagen with an innovative and open perspective. It concerns the following 4 types of allowances: Rent Allowance, Childcare Allowance, Child-related Budget, and Healthcare Allowance.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Tender documents
06Legal themes that may be relevant here
07Frequently asked questions
What is the purpose of this market consultation?
Which specific allowances are involved in the citizen journeys?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949