This market consultation focuses on the development of a national telephony system for both office telephony and call center operations. Bevolkingsonderzoek Nederland (BNO) aims to collect market insights through this consultation and lay the foundation for a future procurement. The consultation is currently a step-by-step process without a fixed deadline or definitive budget, aimed at the participation of experienced suppliers.
Services · European procedure
01What is being requested
This market consultation focuses on the development of a national telephony system for both office telephony and call center operations. Bevolkingsonderzoek Nederland (BNO) aims to collect market insights through this consultation and lay the foundation for a future procurement. The consultation is currently a step-by-step process without a fixed deadline or definitive budget, aimed at the participation of experienced suppliers.
We wish to implement a new national telephony system for both office telephony and the call center environment of our Client Service. To arrive at a sound procurement requirement, we are organizing this market consultation. We intend to use this market consultation to gather knowledge and insights from market parties with experience in the field of telephony and call center solutions. We will use the insights gathered to test our principles and refine them where necessary.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Estimated value versus the market
€ 400K
€ 856K
€ 2,4 mln
Gegunde waarden in CPV 64 · diensten n=168