PlannedServicesMarktconsultatie
Market Consultation Telephony
Gemeente Lelystad · Marktconsultatie · 1 lots · 427195
4
4 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
64214200 · Telephone exchange ser
Estimated value
€ 5,00M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate
The Municipality of Lelystad is conducting a market consultation in preparation for a tender for telephony services to be issued in 2026. The goal is to find a partner for a contract of 5 to 7 years who can contribute to a modern omnichannel communication strategy.
Services · Marktconsultatie · National procedure
Complete timeline
CharacteristicsCPV 64ServicesTelephonyKCCTelephone exchange services
01What is being requested
Delivery of telephony services for the Municipality of Lelystad, including a system or assembly of systems for professional communication, with an intended contract duration of 5 to 7 years.
The Municipality of Lelystad currently uses telephony facilities based on Odido as the foundation for communication, which are managed by Esprit ICT. The contract for this expired at the end of 2025 and was extended for one year via a 'deviation decision'. In 2026, a procurement process will be started with the aim of entering into a new contract for the telephony facilities by the end of 2026. The tender will be issued in mid-August 2026. In accordance with applicable laws and regulations, market parties will then be invited to submit a bid. With this document, we announce that the tender wi
1Market Consultation Telephony—
02Strategic insight
Strategic insight · AI analysis
Focus on the transition from multichannel to omnichannel and the integration with various channels. Demonstrate expertise in the field of AI support and modern communication tools. Provide a vision on European autonomy and sovereignty. Show how the solution aligns with the Microsoft environment (EntraID, MS Teams, E5 licenses).
03Points of attention
Important · 4
Participation in the market consultation is voluntary and non-binding.Important
The municipality reserves <strong class='date'>30 June 2026 for any in-depth discussions.Important
The market consultation aims to adjust the wishes and requirements for the final tender.Important
The tender is expected to be issued in mid-August 2026.Important
04Process & timeline
Market Consultation: Publishing Market Consultation
1 juni 2026
Market Consultation: Responses up to and including
19 juni 2026
Market Consultation: Processing input
26 juni 2026
Market Consultation: Discussions (optional)
30 juni 2026
Tender Phase: Publication
24 augustus 2026
Tender Phase: Submitting questions (round 1) and answering by municipality + publication of Nota van Inlichtingen
1 september 2026
Tender Phase: Submitting questions (round 2) and answering by municipality + publication of Nota van Inlichtingen
oktober 2026
Tender Phase: Deadline for submitting bids
9 november 2026
Tender Phase: Individual assessment
10 tot en met 16 november 2026
Tender Phase: Consensus meeting(s)
17 november 2026
Tender Phase: Presentations (optional)
19 november 2026
Tender Phase: Sending award decision notification
1 december 2026
Aanbestedingsfase: Bezwaartermijn (tot en met)
21 december 2026
Aanbestedingsfase: Publiceren definitieve gunning
22 december 2026
Aanbestedingsfase: Ingangsdatum overeenkomst
1 januari 2027
05Value in context
€5,000,000
06Likely competitors
#Likely bidderFitWins
1KPN B.V.SME9824×
2T-Mobile Netherlands B.V.SME9729×
3Vodafone Libertel B.V.SME9423×
4Odido Netherlands B.V.SME9413×
5Koninklijke PostNL B.V. SME8722×
6Kreuze TelecomUnknown8513×
07Tender documents
Marktconsultatie aanbesteding telefonie gemeente LelystadpdfJun 1, 2026 · 273 KB
TN593228 - EFE1 Vrijwillige aankondiging van voorafgaande marktconsultatie 20260601134846pdfJun 1, 2026 · 185 KB
08Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 48> Europese niet-openbare procedure voor werktuigkundige en elektrotechnische installaties van de nieuwbouw van een multifunctionelAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 484> Tussen de aanbesteder en de ondernemer is een raamovereenkomst tot stand gekomen. De klacht ziet op een nadere offerteaanvraag oComplaint dismissed
09Frequently asked questions
What is the purpose of the current market consultation?
The municipality will use the information from this consultation in June to optimize the wishes, requirements, and the tender documents for the future assignment.
When is the final tender for the telephony services expected?
The tender will be issued in mid-August 2026, with the aim of entering into a new contract for the telephony facilities by the end of 2026.
What is the current situation regarding the telephony facilities?
The current facilities are based on Odido and are managed by Esprit ICT. The contract was extended for one year via a deviation decision after expiring at the end of 2025.
Is participation in the market consultation mandatory?
Participation in the consultation is voluntary, but it offers market parties the opportunity to influence the final assignment.
Automatically compiled from the official tender data and documents.
10Estimated value versus the market
p25
€ 400K
€ 400K
median
€ 856K
€ 856K
p75
€ 2,4 mln
€ 2,4 mln
€ 5,0 mln
Gegunde waarden in CPV 64 · diensten n=168