The Ministry of the Interior and Kingdom Relations (BIZ) is considering a market exploration in the field of speech technology to support the P-Direkt contact center. The assignment is a non-binding market consultation, intended to explore possibilities, technologies, and suppliers before a final contract is concluded. The focus lies on solutions that combine speech recognition, natural language processing, and automation to increase efficiency and customer satisfaction in the contact center. Key points of attention are integration with existing systems, scalability, data privacy (GDPR), and support for multiple languages. The market exploration is intended to obtain an overview of the market, technological trends, and price/quality models, and to lay a foundation for a possible future procurement.
Supplies · European procedure
01What is being requested
The Ministry of the Interior and Kingdom Relations (BIZ) is considering a market exploration in the field of speech technology to support the P-Direkt contact center. The assignment is a non-binding market consultation, intended to explore possibilities, technologies, and suppliers before a final contract is concluded. The focus lies on solutions that combine speech recognition, natural language processing, and automation to increase efficiency and customer satisfaction in the contact center. Key points of attention are integration with existing systems, scalability, data privacy (GDPR), and support for multiple languages. The market exploration is intended to obtain an overview of the market, technological trends, and price/quality models, and to lay a foundation for a possible future procurement.
The Ministry of the Interior and Kingdom Relations is considering the various possibilities for entering into a contract in the field of speech technology with the aim of supporting the processes of the P-Direkt contact center. This concerns a non-binding market exploration.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the purpose of this market consultation?
What is being investigated within the market exploration?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 350K
€ 737K
€ 1,9 mln
Gegunde waarden in CPV 48 · leveringen n=653