ClosedServicesEuropean

Market Consultation for the Provision of a Network Operations Center including Helpdesk and Field Services

Name: Market Consultation for the Provision of a Network Operations Center including Helpdesk and Field Services
Creator: SURF B.V.
Published: 2023-01-11
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: Network Operations Center, NOC, Helpdesk, Field Services, ICT services, Network management, 24/7 monitoring, Incident management, SLA, Security compliance

SURF B.V. · 284908

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

72253000

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

SURF B.V. is conducting a market consultation for the provision of a fully functional Network Operations Center (NOC) including a helpdesk and field services. The assignment focuses on establishing a 24/7 monitoring and incident management environment that integrates seamlessly with SURF's existing infrastructure. The supplier must provide a scalable solution with clear Service Level Agreements (SLAs), real-time reporting, and a robust security architecture. In addition to operational support, the party must also be able to provide field support for onsite incidents and maintenance. The procurement is aimed at a service-oriented relationship where knowledge, experience, and flexibility are central. The market consultation serves as an initial step to clarify requirements, formulate a realistic offer, and determine a selection procedure.

Services · European procedure

European

Contracting authority

SURF B.V.

Contract type

Services

Estimated value

Estimate not published

Submission deadline

Ongoing

Scope

European

European procedure

Lots

Single contract

Main CPV code

72253000

Location

Netherlands

CharacteristicsCPV 72ServicesEU tenderNetwork Operations CenterNOCHelpdesk

01What is being requested

SURF B.V. is conducting a market consultation for the provision of a fully functional Network Operations Center (NOC) including a helpdesk and field services. The assignment focuses on establishing a 24/7 monitoring and incident management environment that integrates seamlessly with SURF's existing infrastructure. The supplier must provide a scalable solution with clear Service Level Agreements (SLAs), real-time reporting, and a robust security architecture. In addition to operational support, the party must also be able to provide field support for onsite incidents and maintenance. The procurement is aimed at a service-oriented relationship where knowledge, experience, and flexibility are central. The market consultation serves as an initial step to clarify requirements, formulate a realistic offer, and determine a selection procedure.

Provision of a Network Operations Center including Helpdesk and Field services.

72253000Services

02Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

04Likely competitors

#Likely bidderFitWins

1Axians Communication Solutions B.V.SME9528×

2KPN B.V.SME9031×

3Centric Netherlands B.V.SME8956×

4Protinus IT B.V.SME8835×

5Bechtle direct B.V.SME8826×

6Odin Onderwijs B.V. h.o.d.n. CloudwiseSME8818×

05Legal themes that may be relevant here

Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectie Advies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 111> Europese openbare aanbestedingsprocedure voor vogeltellingen. Als een door de aanbestedende dienst betrokken beoordelaar op de v Advies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen Advies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen

06Frequently asked questions

What is the purpose of this market consultation?

The market consultation serves to clarify requirements, formulate a realistic offer, and determine a selection procedure for the provision of a Network Operations Center including helpdesk and field services.

Which services are requested within the assignment?

The assignment includes the provision of a Network Operations Center (NOC) with a 24/7 monitoring and incident management environment, a helpdesk, and field support for onsite incidents and maintenance.

What functional requirements must the solution meet?

The solution must integrate seamlessly with SURF's existing infrastructure, be scalable, provide clear Service Level Agreements (SLAs), offer real-time reporting, and include a robust security architecture.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 327K

median
€ 800K

p75
€ 2,5 mln

deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436