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Market Consultation KTO ICT services Ministry of Economic Affairs on behalf of DICTU

Ministerie van Economische Zaken, Dienst ICT Uitvoering · Open · 1 lots · 168617
Type
Supplies
79342311
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

The market consultation by the Ministry of Economic Affairs and Climate Policy (DICTU) aims to collect market information for an EU procurement. The procurement concerns the selection and implementation of a continuous measurement and analysis platform for customer satisfaction and customer experience within the ICT and executive services of the ministry. The solution must collect real-time data, provide advanced analytics and reporting, integrate with existing systems, comply with EU and national privacy and security standards, and be scalable for future expansions. The procedure is public, ensuring transparency and competition.

Supplies · Open · European procedure

Sustainability countsEuropean
Contracting authority
Ministerie van Economische Zaken, Dienst ICT Uitvoering
Contract type
Supplies
Open
Estimated value
Estimate not published
Submission deadline
Ongoing
12:30
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79342311
Location
Den Haag
CharacteristicsCPV 79SuppliesEU tenderGreen / SPPcustomer satisfactioncustomer experienceICT system

01What is being requested

The market consultation by the Ministry of Economic Affairs and Climate Policy (DICTU) aims to collect market information for an EU procurement. The procurement concerns the selection and implementation of a continuous measurement and analysis platform for customer satisfaction and customer experience within the ICT and executive services of the ministry. The solution must collect real-time data, provide advanced analytics and reporting, integrate with existing systems, comply with EU and national privacy and security standards, and be scalable for future expansions. The procedure is public, ensuring transparency and competition.

You are presented with the market consultation document intended to obtain market information as input for an upcoming EU procurement. The EU procurement concerns the selection and implementation of a system for the continuous measurement of customer satisfaction and customer experience for DICTU, ICT and Executive Service of the Ministry of Economic Affairs and Climate Policy. As preparation for drafting this specification, DICTU wishes to conduct this market consultation.

79342311Supplies
1Lot 1—

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.

04Likely competitors

#Likely bidderFitWins
1YER Nederland B.V.SME9397×
2BDO Audit & Assurance B.V.SME9357×
3Yacht B.V.SME9056×
4De Staffing Groep Nederland B.V.SME9039×
5Bright Professionals B.V. SME8864×
6I&O Research B.V.SME8827×

05Legal themes that may be relevant here

06Frequently asked questions

What is the purpose of this market consultation?
The purpose is to collect market information as input for a future EU procurement for the selection and implementation of a system for the continuous measurement of customer satisfaction and customer experience for DICTU.
What kind of solution is being sought for DICTU?
A system is being sought for the continuous measurement of customer satisfaction and customer experience for the ICT and Executive Service (DICTU) of the Ministry of Economic Affairs and Climate Policy.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · leveringen n=4984