Market Consultation Social Debt Collection Agency Services
The Municipality of Den Haag has initiated a market consultation for the services of a social debt collection agency, aimed at the OCW department. The objective is to explore the market, identify potential suppliers, and establish the specifications for a future procurement. The consultation focuses on the collection of overdue payments for social services, whereby the service provision must comply with Dutch laws and regulations, including the Debt Collection Costs Act (Wet op de Incassokosten) and the General Data Protection Regulation (AVG). Key aspects include experience in collecting social security benefits, ensuring confidentiality, providing periodic reports, and integration with municipal IT systems. The municipality expects a transparent, customer-oriented, and efficient approach that protects the relationship with clients and minimizes administrative burdens. The market consultation forms the basis for a competitive tender in which quality, price, and social impact are central.
Services · National procedure
01What is being requested
The Municipality of Den Haag has initiated a market consultation for the services of a social debt collection agency, aimed at the OCW department. The objective is to explore the market, identify potential suppliers, and establish the specifications for a future procurement. The consultation focuses on the collection of overdue payments for social services, whereby the service provision must comply with Dutch laws and regulations, including the Debt Collection Costs Act (Wet op de Incassokosten) and the General Data Protection Regulation (AVG). Key aspects include experience in collecting social security benefits, ensuring confidentiality, providing periodic reports, and integration with municipal IT systems. The municipality expects a transparent, customer-oriented, and efficient approach that protects the relationship with clients and minimizes administrative burdens. The market consultation forms the basis for a competitive tender in which quality, price, and social impact are central.
Concerns a market consultation as preparation for the procurement of Social debt collection agency services for the OCW department, of the Municipality of Den Haag
02Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
03Likely competitors
04Legal themes that may be relevant here
05Frequently asked questions
What is the purpose of this market consultation?
For which specific service is the consultation organized?
Automatically compiled from the official tender data and documents.
06Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949