ClosedServicesMarktconsultatie

Market consultation customer contact and pre-scan guidance Eindhoven Airport

Name: Market consultation customer contact and pre-scan guidance Eindhoven Airport
Creator: Eindhoven Airport N.V.
Published: 2025-06-06
License: https://creativecommons.org/publicdomain/zero/1.0/

Eindhoven Airport N.V. · Marktconsultatie · 1 lots · 381797

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

79342320

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

This concerns a closed market consultation by Eindhoven Airport N.V. to find one party capable of providing both the remote Customer Contact Centre (CCC) and the information desk (including pre-scan) at the airport. All activities must prioritize hospitality and customer experience and require an on-site presence.

Services · Marktconsultatie · National procedure

Contracting authority

Eindhoven Airport N.V.

Contract type

Services

Marktconsultatie

Estimated value

Estimate not published

Submission deadline

Ongoing

Scope

National

National procedure

Lots

1 lots

Main CPV code

79342320

Location

Netherlands

CharacteristicsCPV 79Services

01What is being requested

This concerns a closed market consultation by Eindhoven Airport N.V. to find one party capable of providing both the remote Customer Contact Centre (CCC) and the information desk (including pre-scan) at the airport. All activities must prioritize hospitality and customer experience and require an on-site presence.

For its remote customer contact, Eindhoven Airport (EA) utilizes a Customer Contact Centre (CCC). This is conducted through various contact channels such as telephone, email, WhatsApp, and social media. In addition to remote customer contact, there is also a need at the EA airport to provide clear information on-site via a manned desk on the landside. The information desk provides correct information regarding all activities and disruptions at the airport. The services of the information desk also include the execution of pre-scan tasks: monitoring and checking passenger access to security co

79342320Services

1Market consultation customer contact and pre-scan guidance Eindhoven Airport—

02Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

03Likely competitors

#Likely bidderFitWins

1Maandag Interim Professionals B.V.SME80387×

2BDO Audit & Assurance B.V.SME7957×

3Antea Nederland BVSME7435×

4Freep.nlUnknown7337×

5DC Engineers B.V.SME7334×

6Joinuz B.V.SME7331×

04Tender documents

Bijlage 1 - registratie deelnamedocxJun 6, 2025 · 63 KB

Marktconsultatie EANV - toelichtingpdfJun 6, 2025 · 426 KB

TN531286 - EFE1 Vrijwillige aankondiging van voorafgaande marktconsultatie 20250606145628pdfJun 6, 2025 · 7 KB

05Legal themes that may be relevant here

Advies 248> Europese openbare aanbesteding voor een raamovereenkomst met een intermediair voor het boeken van hotel- en vergaderaccommodatie Advies 99> Hoewel de sluitingsdatum voor de ontvangst van de inschrijvingen tweemaal is verzet, is de oorspronkelijk gestelde, uiterste ter Advies 464> Beklaagde heeft op 20 maart 2017 een Europese openbare procedure aangekondigd voor een raamovereenkomst met één onderneming voorComplaint upheld Advies 666> De klacht ziet op een Europese procedure voor sociale en andere specifieke diensten voor het sluiten van raamovereenkomsten met Advies 569> De klacht ziet op een Europese niet-openbare aanbestedingsprocedure voor een overheidsopdracht voor diensten voor onderhoud van

06Frequently asked questions

What is the scope of the requested services?

The services include both remote customer contact via the Customer Contact Centre (CCC) — including telephone, email, WhatsApp, and social media — and physical information provision via a manned desk on the landside at the airport.

What specific tasks are associated with the information desk at the airport?

The information desk is responsible for providing correct information regarding all activities and disruptions at the airport. Additionally, the services include the execution of pre-scan tasks, such as monitoring and checking passenger access to security control.

What is the purpose of this market consultation?

Eindhoven Airport wishes to explore whether the services for remote customer contact and the on-site information provision can be combined under one party that maintains an on-site presence at the airport for the entire execution.

What is the emphasis during the execution of the work?

In the execution of both the remote contact channels and the physical desk provision, hospitality and customer experience are highly prioritized.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 200K

median
€ 640K

p75
€ 3,0 mln

deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949