ClosedSuppliesEuropeanOpen

Market Consultation Contact Center as a Service (CCaaS)

De Dienst voor het kadaster en de openbare registers (het Kadaster) · Open · 1 lots · 235333

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Supplies

48510000

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

Kadaster is conducting a market consultation to gain a clear understanding of the offerings in the field of Contact Center as a Service (CCaaS), including omnichannel capabilities and related solutions. The consultation focuses on interoperability with existing Kadaster systems, support during the transition to the cloud, and the expectations Kadaster has for suppliers. The outcomes will serve as a basis for a potential future procurement, but participation in this research does not automatically lead to a contract. The procedure is public and aimed at gathering market information, not at awarding a contract.

Supplies · Open · European procedure

European

Contracting authority

De Dienst voor het kadaster en de openbare registers (het Kadaster)

Contract type

Supplies

Open

Estimated value

Estimate not published

Submission deadline

Ongoing

Scope

European

European procedure

Lots

1 lots

Main CPV code

48510000

Location

Netherlands

CharacteristicsCPV 48SuppliesEU tenderCCaaSContact Center as a Serviceomnichannel

01What is being requested

Kadaster is conducting a market consultation to gain a clear understanding of the offerings in the field of Contact Center as a Service (CCaaS), including omnichannel capabilities and related solutions. The consultation focuses on interoperability with existing Kadaster systems, support during the transition to the cloud, and the expectations Kadaster has for suppliers. The outcomes will serve as a basis for a potential future procurement, but participation in this research does not automatically lead to a contract. The procedure is public and aimed at gathering market information, not at awarding a contract.

Through this market consultation, Kadaster aims to obtain a clear picture of the market offerings regarding solutions and possibilities in the field of Contact Center as a Service (CCaaS), omnichannel capabilities, and other adjacent possibilities in the field of CCaaS. Additionally, Kadaster wishes to gain insight into the possibilities for interoperability. Furthermore, Kadaster wants to know in what way it can be assisted during the transition to the cloud and what is expected of Kadaster in that process. Participation in this market research does not lead to automatic participation in any

48510000Supplies

1Lot 1—

02Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.

04Likely competitors

#Likely bidderFitWins

1Afas Software B.V.SME9481×

2PinkRoccade Local Government B.V.SME9038×

3Visma Circle B.V.SME8823×

4Visma Raet B.V.SME8522×

5PQR B.V.SME8219×

6Centric Netherlands B.V.SME8121×

05Tender documents

Vragen_en_antwoorden MC CCaaS 2.0pdfAug 25, 2021 · 165 KB

Vragen_en_antwoorden MC CCaaS 1.0pdfAug 24, 2021 · 154 KB

TN324328 - SF02 Aankondiging van een opdracht 20210803155244pdfAug 5, 2021 · 31 KB

Kadaster Marktconsultatie CCaaS 1.0pdfAug 5, 2021 · 306 KB

06Legal themes that may be relevant here

Advies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kun Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) sc Advies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. In Advies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieni Advies 222> Aanbesteding via een marktplaats. De Commissie bevestigt haar eerdere adviezen (waaronder 147) dat op een aanbestedende dienst d

07Frequently asked questions

What is the purpose of this market consultation?

The purpose is to gain a clear understanding of the market offerings in the field of Contact Center as a Service (CCaaS), omnichannel capabilities, and related solutions. Additionally, insight into interoperability and support during the transition to the cloud is being sought.

Does participation in this market consultation influence a future procurement?

Participation in this market research does not lead to automatic participation in any potential procurement procedure to be held.

In which specific areas is Kadaster seeking information?

Kadaster wishes to gain insight into the possibilities for interoperability and wants to know in what way it can be assisted during the transition to the cloud and what is expected of Kadaster in that process.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 350K

median
€ 737K

p75
€ 1,9 mln

deze opdracht

Gegunde waarden in CPV 48 · leveringen n=653