6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72510000 · Computer services
Estimated value
Not published
To deadline
-11d
Jun 5, 2026 · 12:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high
Tender for integrated ICT services (All-in Management) including management and lifecycle management for Stichting ICT Beheer. The focus is on an optimal price-quality ratio with emphasis on continuity, quality, and manageability.
Services · Open · European procedure
European
CharacteristicsCPV 72ServicesEU tenderintegrated ICT services / managed servicesTakeover of existing ICT environmentICT management and support
01What is being requested
It concerns the execution of Managed ICT-services (All-in Management) including Operational Management and Lifecycle Management (LCM) for Stichting ICT Beheer. The assignment comprises the integrated management, support, and continuous improvements within the ICT environment for the participating organizations Bibliotheek Zuid-Kennemerland and Cpunt.
Stichting ICT Beheer (SIB) is requesting a framework agreement for ICT managed services through this open procedure, comprising workplace management, infrastructure management, service desk, and ICT management for approximately 380 employees spread across 17 locations.
1Managed ICT-services SIB—
02Strategic insight
Strategic insight · AI analysis
<ul Focus on the price-quality ratio where the weighting is 60% on quality. Ensure a strong substantiation of manageability and the proactive role in LCM and improvement. Explicitly demonstrate how the Exit by design principles and the transferability of the ICT environment are safeguarded.
03Points of attention
Important · 4
The assignment includes Management (all-in) including Standard LCM, whereby Projects or Non-standard changes are compensated separately.Important
Application of Exit by design principles is mandatory for the configuration of the ICT environment and documentation.Important
The Takeover must lead to a formal Transition acceptance where the contracting authority determines that the services can be performed independently and in a controlled manner.Important
The contractor must establish a Single Point of Contact (SPOC) for users and the contracting authority.Important
04Can I take part?
Financial · 1
meet financial and economic standing requirementsFinancial
Technical · 1
meet technical competence requirementsTechnical
Professional capability · 1
meet professional competence and professional authorization requirementsProfessional capability
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria weighting
price 40%quality 60%
Homogeneous unit (%) · sum 100% · gate passed
07Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
08Likely competitors
#Likely bidderFitWins
1Centric Netherlands B.V.SME9756×
2COMPAREX Nederland B.V.SME9430×
3Uno Automatiseringdiensten B.V.SME9415×
4Odin Onderwijs B.V. h.o.d.n. CloudwiseSME9317×
5Protinus IT B.V.SME9332×
6PQR B.V.SME9325×
09Tender documents
Bijlage 14 Referentieverklaring invulformulier SIB ICT Beheer april 26pdfApr 5, 2026 · 150 KB
TN580988 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260403101241pdfApr 5, 2026 · 210 KB
Bijlage 06 - Verwerkersovereenkomst BZK concept - SIB ICT Beheer (All-in) - april 26pdfApr 5, 2026 · 296 KB
Bijlage 10 - Architectuurkader Informatiebeveiliging en Overdraagbaarheid SIB - ICT Beheer (All-in) - april 26pdfApr 5, 2026 · 347 KB
Bijlage 13 - Kwalificatiegrenzen & SWC SIB - ICT Beheer (All-in) - april 26pdfApr 5, 2026 · 200 KB
Bijlage 05 - Overeenkomst concept SIB-ICT Beheer (All-in) - april 26pdfApr 5, 2026 · 138 KB
Bijlage 03 - Prijzenblad SIB - ICT Beheer (All-in) - april 26xlsxApr 5, 2026 · 35 KB
Bijlage 12a - Doelen-KPI-SLA final SIB - ICT Beheer (All-in) - april 26pdfApr 5, 2026 · 325 KB
Bijlage 02 - UEA SIB - ICT Beheer (All-in) - april 26pdfApr 5, 2026 · 525 KB
Bijlage 07 - Wachtkamerovereenkomst SIB - ICT Beheer (All-in) - april 26pdfApr 5, 2026 · 223 KB
Bijlage 09 - Beschrijving huidige ICT-omgeving SIB - ICT Beheer (All-in) - april 2026pdfApr 5, 2026 · 304 KB
Bijlage 16 - Samenvatting marktconsultatie 12 vragen SIB - ICT Beheer (All-in) - april 26pdfApr 5, 2026 · 210 KB
10Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 48> Europese niet-openbare procedure voor werktuigkundige en elektrotechnische installaties van de nieuwbouw van een multifunctionelAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedin
11Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436