OpenServicesEuropeanOpen
Delivery of Standard Software and Services (LSP)
De Nederlandse Zorgautoriteit (NZa) · Open · 1 lots · 416480
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000 · IT services: advisory,
Estimated value
€ 4,50M
estimated
To deadline
-36d
May 11, 2026 · 12:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
4 criteria
Assess manuallyconfidence high
The Nederlandse Zorgautoriteit is seeking a single broker via an open procedure for the delivery of standard software and associated IT services under a framework agreement with a maximum value of 22 million euros.
Services · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 72ServicesEU tender
01What is being requested
The conclusion of a framework agreement for the delivery of standard software via a broker construction, including support, advisory, and license management. The maximum value of the framework agreement is € 22,000,000 excl. VAT over a maximum duration of four (4) years.
The objective of this tender is to conclude a framework agreement with a single party for the delivery of various standard software, including associated services, functional advisory, and license management. The NZa aims to combine functional and technical support into a single contract. This party acts as a broker between the NZa and suppliers of the standard software, bringing together demand and supply. [newline] The framework agreement concluded with the winning party is the framework within which specific government contracts, in the sense of the Aanbestedingswet 2012, are established w
1Delivery of Standard Software and Services (LSP)€4,500,000
02Strategic insight
Strategic insight · AI analysis
Position the organization as a broker that not only delivers software but also provides functional advisory and strategic management. Ensure strict monitoring of the 25% limit for additional services relative to the TCO per order. Ensure that the insurance policy directly meets the requirements of € 3 million per event and € 5 million per year.
03Points of attention
Important · 6
The broker acts as an intermediary between the NZa and software suppliers.Important
Non-license related services may not exceed 25% of the total value (TCO) per NOK.Important
The NZa has no obligation to purchase under this framework agreement.Important
Bidders must include their own standard SLA with their tender.Important
For the winning party, ISO 27001 and ISO 9001 certificates must be submitted.Important
The finalization of the tender must be at least 90 calendar days after the submission date.Important
04Can I take part?
Financial · 5
Sufficient financial and economic capacity to ensure the continuity of business operations during the contract period, including any extensions.Financial
Sufficient financial and economic capacity to execute the agreement, and in the event of an extension, to execute the extension in accordance with the specifications.Financial
No known claims and no necessary investments that jeopardize financial economic capacity or continuity.Financial
The most recently issued auditor's report does not contain a negative continuity paragraph.Financial
Insured against liability and professional risks with a liability limit of € 3 million per event and € 5 million per insurance year.Financial
Technical · 3
Demonstrable core competencies and quality assurance (NEN/ISO 9001:2015 or equivalent).Technical
References must relate to fully completed or ongoing contracts that are no older than three (3) years.Technical
Information security (ISO 27001:2013 or equivalent).Technical
Professional capability · 1
Registered in the professional or commercial register in the Member State where the undertaking is established.Professional capability
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
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Price
07Process & timeline
Date of request for quotation
2026-03-23
Submission of questions
2026-04-17
Publication of answers/Memorandum of Information
2026-04-24
Submission of tender/quotation
2026-05-18
Announcement of intention to award
2026-06-15
Final award
2026-07-06
Commencement date of agreement
2026-08-03
08Value in context
€4,500,000
09Likely competitors
#Likely bidderFitWins
1COMPAREX Nederland B.V.SME10064×
2Protinus IT B.V.SME10051×
3Bechtle direct B.V.SME10045×
4Capgemini Nederland BV - OverallSME9925×
5PQR B.V.SME9830×
6Afas Software B.V.SME9784×
10Tender documents
Concept Verwerkersovereenkomst ARBIT 2022 (1).pdfpdfMay 19, 2026 · 160 KB
Bijlage - E-facturen.pdfpdfMay 19, 2026 · 2911 KB
Prijs (G4).pdfpdfMay 19, 2026 · 30 KB
Geschiktheidseis (Referentie 1) LSP.docxdocxMay 19, 2026 · 52 KB
Herzien NZa Prijzenblad LSP.xlsxxlsxMay 19, 2026 · 35 KB
Concept Nadere overeenkomst (NOK) ARBIT-2022.pdfpdfMay 19, 2026 · 274 KB
UEA De Nederlandse Zorgautoriteit (NZa).pdfpdfMay 19, 2026 · 78 KB
Aanbestedingsleidraad LSP.pdfpdfMay 19, 2026 · 24 KB
Programma van Eisen LSP.pdfpdfMay 19, 2026 · 192 KB
ARBIT 2022.pdfpdfMay 19, 2026 · 455 KB
NZa Leidraad LSP Europese aanbesteding (openbaar).pdfpdfMay 19, 2026 · 361 KB
Programma van eisen.pdfpdfMay 19, 2026 · 39 KB
11Legal themes that may be relevant here
Advies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedinAdvies 570> De aanbesteder heeft in 2017 een Europese openbare procedure aangekondigd voor een raamovereenkomst met maximaal twee ondernemerAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) sc
12Frequently asked questions
What is the core of the requested services within this framework agreement?
The winning party enters into a framework agreement for the delivery of various standard software, including associated services, functional advisory, and license management. The party acts as a central broker between the NZa and the suppliers of the standard software.
Which specific roles must the contracting party fulfill?
The contracting party must function as a central broker that bridges the gap between the NZa and the suppliers of the standard software by bringing demand and supply together. Additionally, the assignment includes functional and technical support.
Which suitability requirements must a bidder meet?
Bidders must have demonstrable experience in delivering standard software and functional advisory within the public sector. Additionally, proficiency in license management and the qualification to coordinate multiple suppliers within a single framework contract as a central broker is required.
What is the purpose of the chosen framework agreement?
The framework agreement serves as a framework within which specific government contracts, in the sense of the Aanbestedingswet 2012, are established with suppliers of various standard software to be determined at a later stage. The choice for a framework agreement is based on the repetitive nature of the deliveries and the diversity of providers.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 4,5 mln
Gegunde waarden in CPV 72 · diensten n=1436