AwardedSuppliesEuropeanOpen

Delivery, installation, management and maintenance of application support for business processes Maastricht Sport

Gemeente Maastricht · Open · 351559

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Supplies

48000000

Estimated value

€ 498K

awarded

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

The Municipality of Maastricht is seeking a SaaS solution for Maastricht Sport to optimize business processes. The solution must be mobile-friendly (mobile-first web design) and accessible to employees using only an iPhone. The scope includes delivery, implementation, configuration based on standard processes, integration with existing applications, data migration, training, technical management, support, and hardware replacement. The hardware (POS systems, tourniquets, scanning systems) is outdated and must be replaced. The solution supports 9 core processes, including ticket and subscription sales, inventory management, customer portal, access and rental processes, participant tracking system, registrations, marketing, and report follow-up.

Supplies · Open · European procedure

European

Contracting authority

Gemeente Maastricht

Contract type

Supplies

Open

Estimated value

€497,650

awarded value

Submission deadline

Ongoing

12:00

Scope

European

European procedure

Lots

Single contract

Main CPV code

48000000

Location

Netherlands

CharacteristicsCPV 48SuppliesEU tenderSaaSmobile firstticketing

01What is being requested

The Municipality of Maastricht is seeking a SaaS solution for Maastricht Sport to optimize business processes. The solution must be mobile-friendly (mobile-first web design) and accessible to employees using only an iPhone. The scope includes delivery, implementation, configuration based on standard processes, integration with existing applications, data migration, training, technical management, support, and hardware replacement. The hardware (POS systems, tourniquets, scanning systems) is outdated and must be replaced. The solution supports 9 core processes, including ticket and subscription sales, inventory management, customer portal, access and rental processes, participant tracking system, registrations, marketing, and report follow-up.

To improve the business operations of Maastricht Sport, the contracting authority wishes to have an overall system to support and execute the processes within the various teams. Taking into account that a number of employees only have an iPhone as a device, the application must also be accessible and readable for them (Mobile first web design). The scope of the present assignment consists of: The delivery, implementation, (further) development, and (technical) management and maintenance of a total solution (SaaS solution), including hosting, to support the business processes of Maastri

48000000Supplies

02Outcome

Awarded

Aqqo B.V.

Award value

€497,650

03Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins

1Afas Software B.V.SME9881×

2Visma Circle B.V.SME9823×

3Unit4 Business Software Netherlands B.V.SME9820×

4PinkRoccade Local Government B.V.SME9738×

5Visma Raet B.V.SME9622×

6COMPAREX Nederland B.V.SME9542×

06Legal themes that may be relevant here

Advies 300> Openbare Europese aanbesteding voor beheer en onderhoud van applicaties en aanverwante ICT-diensten. De zittende leverancier heeComplaint upheld Advies 689> Aanbesteder heeft vrijwillig bekendgemaakt dat hij een opdracht heeft gegund voor de inkoop van een softwareplatform voor gemeenComplaint upheld Advies 440> Meervoudig onderhandse aanbestedingsprocedure voor een (concessie)opdracht voor diensten voor het beschikbaar stellen, plaatsen,Advies 564> De klacht ziet op een meervoudig onderhandse procedure voor een overheidsopdracht voor de levering van touchscreens. De ondernemComplaint upheld Advies 544> De aanbesteder heeft een dynamisch aankoopsysteem (DAS) ingesteld voor de inhuur van extern personeel. Onder het DAS heeft de aaComplaint dismissed

07Frequently asked questions

What is the scope of the requested SaaS solution for Maastricht Sport?

The assignment includes the delivery, implementation, management, and maintenance of a SaaS solution that supports 9 core processes, including ticket sales, inventory management, an online customer portal, access processes, rental, participant tracking system, registrations, marketing, and reports.

What requirements are made regarding the accessibility of the application?

The application must comply with a mobile-first web design, as a portion of the employees only uses an iPhone to execute the business processes.

What is the scope regarding hardware and installations?

The assignment includes the replacement of outdated hardware such as POS systems, tourniquets, and scanning systems, as well as performing maintenance on the new hardware, peripherals, and installations via a maintenance and service agreement.

Which services are included in the implementation of the solution?

The scope includes setup based on standard processes, realizing connections with the existing application landscape, data migration and conversion of current subscriptions and services, as well as training, schooling, and technical support.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 350K

median
€ 737K

p75
€ 1,9 mln

€ 498K

Gegunde waarden in CPV 48 · leveringen n=653