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ClosedServicesMarktconsultatie

Qualitative customer research

Inkoop Uitvoeringscentrum Dienst Justitiële Inrichtingen (IUC DJI) · Marktconsultatie · 1 lots · 316525
Type
Services
79342310
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

The Inkoop Uitvoeringscentrum Dienst Justitiële Inrichtingen (IUC DJI) has initiated a market consultation to gain more insight into qualitative customer research aimed at the Dienst Justis. The consultation is intended as preparation for a possible (EU) procurement. Organizations with experience in in-depth customer research within the public sector, particularly in the judicial domain, are invited to share their expertise and methodologies. The explicit focus lies on collecting qualitative data (interviews, focus groups, observations), analyzing customer needs, and formulating recommendations that can improve the services provided by the Dienst Justis. The IUC DJI expects a clear description of the approach, timelines, cost estimates, and references. The information collected through this consultation will form the basis for a future procurement, in which transparency, quality, and compliance with EU regulations are central.

Services · Marktconsultatie · National procedure

Contracting authority
Inkoop Uitvoeringscentrum Dienst Justitiële Inrichtingen (IUC DJI)
Contract type
Services
Marktconsultatie
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
National
National procedure
Lots
1
1 lots
Main CPV code
79342310
Location
Netherlands
CharacteristicsCPV 79Servicescustomer researchqualitative researchDienst Justis

01What is being requested

The Inkoop Uitvoeringscentrum Dienst Justitiële Inrichtingen (IUC DJI) has initiated a market consultation to gain more insight into qualitative customer research aimed at the Dienst Justis. The consultation is intended as preparation for a possible (EU) procurement. Organizations with experience in in-depth customer research within the public sector, particularly in the judicial domain, are invited to share their expertise and methodologies. The explicit focus lies on collecting qualitative data (interviews, focus groups, observations), analyzing customer needs, and formulating recommendations that can improve the services provided by the Dienst Justis. The IUC DJI expects a clear description of the approach, timelines, cost estimates, and references. The information collected through this consultation will form the basis for a future procurement, in which transparency, quality, and compliance with EU regulations are central.

This consultation has been drafted to obtain more information regarding qualitative customer research for the benefit of Dienst Justis, as preparation for a possible (EU) procurement to be initiated.

79342310Services
1Qualitative customer research—

02Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

03Likely competitors

#Likely bidderFitWins
1Driessen B.V.SME9597×
2Tempo Team Group B.V.SME9366×
3Bright ProfessionalsUnknown9279×
4Bright Professionals B.V. SME9264×
5I&O Research B.V.SME9227×
6BDO Audit & Assurance B.V.SME9157×

04Tender documents

Bijlage A Uitgangspunten en randvoorwaardenpdfNov 13, 2023 · 218 KB
Marktconsultatie Kwalitatieve klantonderzoekenpdfNov 13, 2023 · 240 KB
Bijlage B ConsultatievragendocxNov 13, 2023 · 20 KB
TN437915 - EF04 Vooraankondiging die alleen ter informatie wordt gebruikt - algemene richtlijn 20231113124606pdfNov 13, 2023 · 5 KB

05Legal themes that may be relevant here

06Frequently asked questions

What is the purpose of this market consultation?
The consultation is set up to collect information about qualitative customer research for the benefit of Dienst Justis. The information collected serves as preparation for a possible (EU) procurement to be initiated.
What is the consultation specifically focused on?
The consultation focuses on gaining insight into qualitative customer research for the Dienst Justis, with the focus lying on collecting qualitative data such as interviews, focus groups, and observations.
What is expected from the participating organizations?
Organizations are expected to provide a clear description of their approach, the associated timelines, cost estimates, and relevant references regarding qualitative customer research.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949