OpenServicesEuropeanOpen
Customer satisfaction surveys
Stichting Participatiefonds voor het Onderwijs · Open · 1 lots · 415274
5
5 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79342310 · Customer research serv
Estimated value
€ 600K
estimated
To deadline
-28d
May 19, 2026 · 09:00
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high
This concerns an assignment for conducting continuous customer satisfaction surveys for a maximum period of 6 years with an estimated value of € 600,000.
Services · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 79ServicesEU tendercustomer satisfactioncustomer satisfaction surveysKTO
01What is being requested
Execution of continuous customer satisfaction surveys to improve the service provision of VfPf. The assignment has an estimated value of € 600,000 and a duration of 6 years.
It is important that the services provided by VfPf align with the wishes of its customers. Based on these wishes and insight into the level of satisfaction with delivered services, the quality of the service provision can be further improved. Therefore, continuous insight into customer experience is desired. Measuring customer experience is not only a thermometer to gain insight into the appreciation of service provision, but also an instrument to improve service provision and work towards a higher appreciation. The results of the customer satisfaction surveys (KTO’s) should stimulate the cust
1Customer satisfaction surveys€600,000
02Strategic insight
Strategic insight · AI analysis
When submitting the qualitative tender, focus on the best price-quality ratio as this carries equal weight to the price. Ensure an extremely accurate completion of the Price Input Form to meet the formal requirements. Take the long duration of the agreement into account during calculation.
03Points of attention
Important · 4
The bid is one-time and final without room for negotiations.Important
There is no compensation for preparing the bid or for damages incurred upon withdrawal.Important
The price must be offered exactly in accordance with the Price Input Form.Important
The assignment contains an option to extend twice by two years.Important
04Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
05Award criteria
Award based on value - Quality50 punten
Bids will be assessed and ranked based on the best price-quality ratio.
Award based on value - Price50 punten
You must offer your price in accordance with the provided Price Input Form, Annex F.
06Process & timeline
Deadline for requests for additional information
20/04/2026 09:00 +02:00
Bid deadline
19/05/2026 09:00 +02:00
Opening date
19/05/2026 09:15 +02:00
Implementation Customer satisfaction surveys
06/07/2026 t/m 31/08/2026
Service provision Customer satisfaction surveys
01/09/2026
07Value in context
€600,000
08Likely competitors
#Likely bidderFitWins
1Randstad Uitzendbureau b.v.SME95135×
2Driessen B.V.SME9597×
3BMC Implementatie MarktplaatsenUnknown9461×
4Tempo Team Group B.V.SME9366×
5BDO Audit & Assurance B.V.SME9357×
6I&O Research B.V.SME9227×
09Tender documents
uea_575154_20260309140831pdfMar 11, 2026 · 509 KB
Offerteaanvraag Klanttevredenheidsonderzoeken inclusief bijlagenzipMar 11, 2026 · 2305 KB
TN575154 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260310144127pdfMar 11, 2026 · 208 KB
10Legal themes that may be relevant here
Advies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 111> Europese openbare aanbestedingsprocedure voor vogeltellingen. Als een door de aanbestedende dienst betrokken beoordelaar op de vAdvies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectieAdvies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 439> Europese openbare procedure voor een raamovereenkomst voor diensten betreffende het vervoer van stoffelijke overschotten. De opd
11Frequently asked questions
What is the purpose of the customer satisfaction surveys (KTO's)?
The surveys serve to gain insight into the customer experience and the appreciation of the service provision. The results must stimulate the customer-oriented thinking and acting of the contracting authority's employees and improve the quality of the service provision.
What kind of research is being carried out?
It mostly concerns continuous research carried out to gain insight into the customer experience for the purpose of improving or developing specific services.
What specific technical or certification requirements have been set?
No mandatory technical, certification, or market knowledge requirements are stated for this assignment.
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
€ 600K
Gegunde waarden in CPV 79 · diensten n=4949