CancelledServicesEuropeanOpen
Customer satisfaction survey tool
Gemeente Den Haag · Open · 1 lots · 370553
0
0 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79342310
Estimated value
€ 1,20M
estimated
To deadline
-405d
May 7, 2025 · 10:00
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low
Completed tender for a customer satisfaction survey tool in Den Haag.
Services · Open · European procedure
European
CharacteristicsCPV 79ServicesEU tender
01What is being requested
Completed tender for a customer satisfaction survey tool in Den Haag.
The contract comprises the procurement of a tool with which all customer satisfaction surveys within the Municipality of Den Haag can be sent throughout the year and the results can be displayed clearly, for example in a dashboard. For continuous monitoring of the Municipality's performance regarding service delivery. The goal is to be able to initiate improvement processes to optimize the service delivery to the customers of the Municipality of Den Haag.
1Customer satisfaction survey tool€1,200,000
02Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
€1,200,000
04Likely competitors
#Likely bidderFitWins
1Maandag Interim Professionals B.V.SME93387×
2BMC Implementatie MarktplaatsenUnknown9261×
3Yacht B.V.SME9156×
4Eiffel B.V.SME9153×
5Deloitte Accountants B.V.SME8944×
6I&O Research B.V.SME8927×
05Legal themes that may be relevant here
Advies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieniAdvies 244> Overheidsopdracht voor architectendiensten. Voor de meeste kwalitatieve gunningscriteria ontbreekt een duidelijk omlijnd beoordeAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) sc
06Frequently asked questions
What is the purpose of purchasing the customer satisfaction survey tool?
The tool must make it possible to send customer satisfaction surveys within the Municipality of Den Haag throughout the year. The results must be displayed clearly, for example in a dashboard, to continuously monitor service delivery performance and to initiate improvement processes.
What are the main functionalities of the requested tool?
The tool is intended for sending customer satisfaction surveys throughout the entire year and providing a clear overview of the results, such as via a dashboard, for the purpose of monitoring service delivery.
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
€ 1,2 mln
Gegunde waarden in CPV 79 · diensten n=4949