AwardedServicesEuropeanOpen

Customer Satisfaction Survey

Ministerie van Economische Zaken en Klimaat, Rijksdienst voor Ondernemend Nederland (RVO) · Open · 1 lots · 206175

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

79342311

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

RVO, part of the Ministry of Economic Affairs and Climate Policy, is seeking a service provider to conduct multiple customer satisfaction surveys (KTOs) per year. The assignment consists of three components: a general KTO, an international KTO, and a combined KTO and impact measurement focused on trade promotion and missions. The service provider must manage the full research cycle – from design, sampling, and data collection to analysis, reporting, and advisory services. There is a strong emphasis on impact monitoring, measuring the results of trade promotion instruments, and evaluating missions involving ministers and start-up missions. The tender requires experience with international markets, impact measurement, data analysis, and advising government agencies. The procurement follows an open procedure and is aimed at a long-term collaboration involving multiple surveys per year.

Services · Open · European procedure

European

Contracting authority

Ministerie van Economische Zaken en Klimaat, Rijksdienst voor Ondernemend Nederland (RVO)

Contract type

Services

Open

Estimated value

Estimate not published

Submission deadline

Ongoing

12:00

Scope

European

European procedure

Lots

1 lots

Main CPV code

79342311

Location

Den Haag

CharacteristicsCPV 79ServicesEU tendercustomer satisfaction surveyKTOimpact measurement

01What is being requested

RVO, part of the Ministry of Economic Affairs and Climate Policy, is seeking a service provider to conduct multiple customer satisfaction surveys (KTOs) per year. The assignment consists of three components: a general KTO, an international KTO, and a combined KTO and impact measurement focused on trade promotion and missions. The service provider must manage the full research cycle – from design, sampling, and data collection to analysis, reporting, and advisory services. There is a strong emphasis on impact monitoring, measuring the results of trade promotion instruments, and evaluating missions involving ministers and start-up missions. The tender requires experience with international markets, impact measurement, data analysis, and advising government agencies. The procurement follows an open procedure and is aimed at a long-term collaboration involving multiple surveys per year.

RVO requests you to submit a bid for the execution of multiple different customer satisfaction surveys (KTOs) per year, reporting and in-depth analyses of the results, and advisory services on various topics regarding customer satisfaction research. The assignment consists of 3 different components: 1) General KTO 2) International KTO 3) KTO and Impact Measurement regarding instruments focused on trade promotion and missions a. KTO and Impact Measurement trade promotion (where result and impact monitoring are also parts of the research) b. KTO and Impact Measurement missions with ministe

79342311Services

1Lot 1—

02Outcome

Awarded

Blauw Research B.V.

03Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins

1Driessen B.V.SME9697×

2YER Nederland B.V.SME9697×

3Maandag Interim Professionals B.V.SME95387×

4I&O Research B.V.SME9427×

5BDO Audit & Assurance B.V.SME9357×

6Yacht B.V.SME9256×

06Legal themes that may be relevant here

Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectie Advies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 111> Europese openbare aanbestedingsprocedure voor vogeltellingen. Als een door de aanbestedende dienst betrokken beoordelaar op de v Advies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen Advies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemen

07Frequently asked questions

What does the customer satisfaction survey assignment entail?

The assignment includes the execution of multiple customer satisfaction surveys (KTOs) per year, including reporting, in-depth analyses of the results, and advisory services on various topics regarding customer satisfaction research.

What components does the assignment consist of?

The assignment is divided into three parts: 1) General KTO, 2) International KTO, and 3) KTO and Impact Measurement regarding instruments focused on trade promotion and missions (including result and impact monitoring and missions with ministers and startup missions).

What specific research aspects are expected regarding the impact measurement?

In the impact measurement, result and impact monitoring are parts of the research, specifically focused on instruments for trade promotion and missions with ministers and startup missions.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 200K

median
€ 640K

p75
€ 3,0 mln

deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949