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ClosedServicesMarktconsultatie

Customer Contact Center Services Student Travel Rights

Regisseur Studenten Reisrecht B.V. · Marktconsultatie · 1 lots · 298403
Type
Services
79510000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

Regisseur Studenten Reisrecht (RSR) is seeking a service provider to manage the Customer Contact Center (KCC). For the market consultation, RSR invites companies to provide information so that the final tender can be properly drafted. The assignment concerns service provision in the customer service sector, aimed at students using travel rights. The procurement follows a market consultation procedure, in which RSR first intends to conduct a market study.

Services · Marktconsultatie · National procedure

Contracting authority
Regisseur Studenten Reisrecht B.V.
Contract type
Services
Marktconsultatie
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
National
National procedure
Lots
1
1 lots
Main CPV code
79510000
Location
AMERSFOORT
CharacteristicsCPV 79ServicesCustomer Contact CenterStudent Travel RightsService Provision

01What is being requested

Regisseur Studenten Reisrecht (RSR) is seeking a service provider to manage the Customer Contact Center (KCC). For the market consultation, RSR invites companies to provide information so that the final tender can be properly drafted. The assignment concerns service provision in the customer service sector, aimed at students using travel rights. The procurement follows a market consultation procedure, in which RSR first intends to conduct a market study.

Regisseur Studenten Reisrecht (RSR) is looking for a service provider capable of managing the Customer Contact Center (KCC) of RSR. Before RSR places the assignment on the market, it wishes to first invite market parties to provide RSR with information so that the tender can be placed on the market as effectively as possible.

79510000Services
1Lot 1—

02Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

03Likely competitors

#Likely bidderFitWins
1Driessen B.V.SME9597×
2Maandag Interim Professionals B.V.SME92387×
3Daan B.V.SME92154×
4Randstad Uitzendbureau b.v.SME92135×
5Unique Nederland B.V.SME91103×
6YER Nederland B.V.SME9197×

04Tender documents

Bijlage RSR Content 2022pdfMay 31, 2023 · 319 KB
Nota van Inlichtingen Marktconsultatie Klant Contact Center Studenten ReisproductpdfMay 31, 2023 · 240 KB
Marktconsultatie Studenten ReisrechtpdfMay 21, 2023 · 563 KB
Bijlage 4 - TerminilogiepdfMay 21, 2023 · 268 KB
Bijlage 1 - Samenvatting Visie RSR over KCCpdfMay 21, 2023 · 393 KB
Bijlage 2 - Ontwikkelingen in context RSR en invulling KCCpdfMay 21, 2023 · 389 KB
Bijlage 7 - Antwoordblad marktconsultatiedocxMay 21, 2023 · 58 KB
Bijlage 5 - PvE MarktconsultatiepdfMay 21, 2023 · 589 KB
TN412722 - SF01 Vooraankondiging 20230519141406pdfMay 21, 2023 · 17 KB
Bijlage 6 - Format voor stellen van vragendocMay 21, 2023 · 79 KB
Bijlage 3 - Technische aansluiting KCCpdfMay 21, 2023 · 635 KB

05Legal themes that may be relevant here

06Frequently asked questions

What is the purpose of this market consultation?
Regisseur Studenten Reisrecht (RSR) invites market parties to provide information. This information will be used to place the final tender for the management of the Customer Contact Center (KCC) on the market as effectively as possible.
What kind of service provision is being sought?
The assignment concerns the management of the Customer Contact Center (KCC) of RSR, where the service provision is focused on the customer service sector for students using travel rights.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949