Customer Contact Center services for e-Tol
The RDW, on behalf of the Ministry of Infrastructure and Water Management, is organizing a market information meeting on 9 January 2024 to discuss the procurement for Customer Contact Center services for e-Tol. The meeting will take place at the Van der Valk Hotel Groningen – Hoogkerk and is intended to provide potential contractors with a clear picture of the services to be provided, the context of e-Tol, and the expectations of the RDW. The procedure is public, meaning all interested parties have the opportunity to apply. Participation is limited to a maximum of two persons per organization, and registration closes on 5 January 2024. The RDW emphasizes the importance of a customer-oriented approach, technological integration with the e-Tol system, and compliance with privacy and security standards. The information meeting provides a platform for questions, clarifications, and establishing contact with RDW representatives.
Services · Open · European procedure
01What is being requested
The RDW, on behalf of the Ministry of Infrastructure and Water Management, is organizing a market information meeting on 9 January 2024 to discuss the procurement for Customer Contact Center services for e-Tol. The meeting will take place at the Van der Valk Hotel Groningen – Hoogkerk and is intended to provide potential contractors with a clear picture of the services to be provided, the context of e-Tol, and the expectations of the RDW. The procedure is public, meaning all interested parties have the opportunity to apply. Participation is limited to a maximum of two persons per organization, and registration closes on 5 January 2024. The RDW emphasizes the importance of a customer-oriented approach, technological integration with the e-Tol system, and compliance with privacy and security standards. The information meeting provides a platform for questions, clarifications, and establishing contact with RDW representatives.
This concerns the announcement of a market information meeting regarding the procurement of Customer Contact Center services for e-Tol. The market information meeting will take place on 9 January 2024 from 14:00 to 16:00. Location is Van der Valk Hotel Groningen - Hoogkerk, Borchsingel 53, 9766 PP Eelderwolde. You can register for this with a maximum of 2 persons per organization up to and including 5 January 2024 via [email address removed] with cc to [email address removed], stating the name and contact details of the participant(s) for the market information meeting.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Tender documents
06Legal themes that may be relevant here
07Frequently asked questions
What is the purpose of the market information meeting?
What does the assignment for customer contact services entail?
How can I register for the market information meeting?
How many persons per organization are allowed to participate in the meeting?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 400K
€ 856K
€ 2,4 mln
Gegunde waarden in CPV 64 · diensten n=168