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ClosedServicesEuropeanCompetitive procedure with negotiation

Complaints Officer

WIJ Groningen · Competitive procedure with negotiation · 1 lots · 367051
Type
Services
79000000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

Complaints Officer at WIJ Groningen (Services). To be procured without ZZP'ers.

Services · Competitive procedure with negotiation · European procedure

European
Contracting authority
WIJ Groningen
Contract type
Services
Competitive procedure with negotiation
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79000000
Location
Netherlands
CharacteristicsCPV 79ServicesEU tender

01What is being requested

Complaints Officer at WIJ Groningen (Services). To be procured without ZZP'ers.

We request that you do not offer ZZP'ers for this assignment. WIJ Groningen is an organization with social neighborhood teams in the municipality of Groningen. WIJ Groningen advises and supports people in the municipality of Groningen to gain and maintain control over their lives. Whenever possible, with the help of family and friends as closely as possible. We encourage residents to utilize their talents, opportunities, and networks, and we strengthen social cohesion in the neighborhoods. Our neighborhood, community, and youth workers work in the neighborhoods and communities together with gr

79000000Services
1Complaints Officer—

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

04Likely competitors

#Likely bidderFitWins
1YER Nederland B.V.SME9697×
2Eiffel B.V.SME9453×
3Bender Detachering B.V.SME93107×
4Wyzer B.V.SME9367×
5MaandagUnknown9330×
6koenUnknown9330×

05Legal themes that may be relevant here

06Frequently asked questions

What is the core of the assignment for the complaints officer?
The assignment concerns performing the role of an independent complaints officer. This focuses on the independent and objective handling of complaints from residents of the municipality of Groningen regarding the working methods and treatment by employees of WIJ Groningen.
What is expected of the contractor regarding process improvement?
In addition to complaint handling, the contractor is expected to cooperate in shaping and implementing the new complaint handling process within WIJ Groningen.
Are independent contractors (ZZP'ers) welcome for this assignment?
No, WIJ Groningen specifically requests not to offer ZZP'ers for this assignment.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949