0
0 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79342310
Estimated value
€ 900K
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low
UWV has initiated an open procedure for an internal customer research project. The objective is to measure the satisfaction and needs of internal customers (employees and departments), improve the quality of service delivery, and identify bottlenecks in internal processes. The assignment concerns a consultancy services research project, including designing a questionnaire, collecting data via surveys and interviews, analyzing the results, and drafting a report with concrete recommendations. The contractor must comply with government privacy and confidentiality standards, provide a clear timeline, and submit a cost specification. The evaluation criteria focus on experience with similar research, methodological approach, quality of reporting, and price-quality ratio.
Services · Open · European procedure · SME-friendly
SME-friendlyEuropean
CharacteristicsCPV 79ServicesSME-friendlyEU tendercustomer researchinternalUWV
01What is being requested
UWV has initiated an open procedure for an internal customer research project. The objective is to measure the satisfaction and needs of internal customers (employees and departments), improve the quality of service delivery, and identify bottlenecks in internal processes. The assignment concerns a consultancy services research project, including designing a questionnaire, collecting data via surveys and interviews, analyzing the results, and drafting a report with concrete recommendations. The contractor must comply with government privacy and confidentiality standards, provide a clear timeline, and submit a cost specification. The evaluation criteria focus on experience with similar research, methodological approach, quality of reporting, and price-quality ratio.
Internal Customer Research
1Lot 1€800,000
2Lot 2€100,000
02Outcome
Awarded
Ipsos B.V.
Award value
€800,000
vs. estimate
-11%
03Breakdown by lot
04Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
05Value in context
€900,000
06Bidders in this segment
#Likely bidderFitWins
1Bender Detachering B.V.SME95107×
2YER Nederland B.V.SME9597×
3Driessen B.V.SME9497×
4Yacht B.V.SME9456×
5I&O Research B.V.SME9427×
6Daan B.V.SME93154×
07Tender documents
TN371807 - SF03 Aankondiging van een gegunde opdracht 20221221130451pdfDec 22, 2022 · 35 KB
NvI 2 Bijlage 10 - Conc. Raamovereenkomst Int. Klantonderzoek P2 1.1docSep 30, 2022 · 167 KB
NvI 2 Bijlage 10 - Conc. Raamovereenkomst Int. Klantonderzoek P1 1.1docSep 30, 2022 · 167 KB
Nota van inlichtingen 2022-09-30-1pdfSep 30, 2022 · 10 KB
Nota van inlichtingen 2022-09-14-1pdfSep 14, 2022 · 11 KB
Bijlage 04A - Prijsopgaveformulier P1xlsxAug 31, 2022 · 60 KB
00e BD EA Intern Klantonderzoek-Bijlage P1 Locaties UWVxlsxAug 31, 2022 · 33 KB
Bijlage 10 - Conc. Raamovereenkomst Int. Klantonderzoek P1 1.0pdfAug 31, 2022 · 274 KB
Bijlage 12b Bijl. 2 DFA P1 Model Financi��le bijlage offertespdfAug 31, 2022 · 111 KB
Bijlage 03A - P1 Antwoord op de Sub-GunningscriteriadocxAug 31, 2022 · 55 KB
Bijlage 05 AIV Diensten_maart2021pdfAug 31, 2022 · 481 KB
00g BD EA Intern Klantonderzoek Bijlage P1 Voorbeeld rapportage KTO Bedrijfsrestauratieve voorz. UWVpdfAug 31, 2022 · 328 KB
08Legal themes that may be relevant here
Advies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 79> Europese openbare procedure voor het inzamelen van afval van kunststof verpakkingen. Inzet van mensen met een afstand tot de arbAdvies 432> Europese openbare procedure voor een raamovereenkomst met één ondernemer per perceel voor diensten van inhuur van personeel voorAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. In
09Frequently asked questions
What does the assignment for consultancy services entail?
The assignment includes designing a questionnaire, collecting data via surveys and interviews, analyzing the results, and drafting a report with concrete recommendations.
Which standards must the contractor comply with?
The contractor must comply with government privacy and confidentiality standards and provide a clear timeline and cost specification.
Automatically compiled from the official tender data and documents.
10Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
€ 900K
Gegunde waarden in CPV 79 · diensten n=4949