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AwardedServicesEuropeanOpen

Outsourcing of ambulance and dispatch center personnel

Veiligheidsregio Rotterdam-Rijnmond · Open · 1 lots · 368951
Type
Services
79625000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high

This tender concerns the outsourcing of ambulance and dispatch center personnel for the Veiligheidsregio Rotterdam-Rijnmond via two framework agreements. Specific requirements apply to the deployability of personnel and digital roster planning.

Services · Open · European procedure

European
Contracting authority
Veiligheidsregio Rotterdam-Rijnmond
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
Ongoing
12:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79625000
Location
Netherlands
CharacteristicsCPV 79ServicesEU tender

01What is being requested

Outsourcing of ambulance and dispatch center personnel for the Veiligheidsregio Rotterdam-Rijnmond, based on approximately 36 shifts per year for the dispatch center.

With this tender, the VRR aims to contract two (2) entrepreneur(s) who, through the deployment of their own personnel, will ensure the fulfillment of the Scheduled and Ad hoc services made available by the VRR. Based on a Preferred and Second Supplier.

79625000Services
1Outsourcing of ambulance and dispatch center personnel—

02Outcome

Awarded

Ambucare B.V. h.o.d.n. Highcare

Bidders
5

03Strategic insight

“
Strategic insight · AI analysis
Ensure a seamless API connection between the offered roster planning and the contracting authority's systems. Take into account the strict residential distance requirement of a maximum of 100 km to guarantee the deployability of the pool. Ensure that the quality criteria for employees are fully documented to prevent disputes regarding assessments.
Read automatically from the tender documents using AI. Always verify against the original documents.

04Points of attention

Important · 6
The contract will be awarded under two framework agreements.Important
Bidders must provide their own radio holster and pager holder for the personnel.Important
Travel expenses for commuting are reimbursed in accordance with the Tax Authorities' rates of a maximum of €0.23 per kilometer.Important
The tender price must be based on the currently applicable CAO agreements.Important
There is a strict check of the identity document prior to the shift.Important
The 24/7 availability must be guaranteed on the part of the bidder.Important

05Can I take part?

Professional capability · 1
At least 60% of the employees to be hired must possess a primary employment contract with a RAV.Professional capability
Technical · 1
Bidder must offer a roster planning solution that is connected to the VRR system via an API connection.Technical
Other · 1
Employees may not reside more than 100 km outside the Rotterdam-Rijnmond work area.Other

06Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

07Award criteria

GC1weight n/a

Assessment of the execution and the quality of the service provision.

GC2weight n/a

Assessment of the communication lines and the safeguarding of 24/7 communication on the part of the bidder.

08Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

09Bidders in this segment

#Likely bidderFitWins
1Driessen B.V.SME9997×
2Maandag Interim Professionals B.V.SME98387×
3Randstad Uitzendbureau b.v.SME98135×
4Unique Nederland B.V.SME98103×
5GrowWork Healthcare Detachering BVSME9839×
6Tempo-Team Uitzenden B.V.SME9774×

10Tender documents

TN504618 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20250805105714pdfAug 6, 2025 · 10 KB
Bijlage 6 - Prijsformulier Inhuur ambulance-, en meldkamerpersoneel NvI 3xlsxMay 27, 2025 · 50 KB
Nota van inlichtingen 3 - EA Inhuur ambulance personeelpdfMay 27, 2025 · 280 KB
TN504618 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250512161348pdfMay 12, 2025 · 8 KB
Bijlage 1 - Programma van Eisen Inhuur Ambulance en Meldkamer personeel 1.2 NvI 2pdfMay 9, 2025 · 1110 KB
Nota van Inlichtingen 2 - EA Inhuur ambulance-, en MeldkamerpersoneelpdfMay 9, 2025 · 277 KB
Bijlage 13 - Concept Overeenkomst inhuur ambulance-, en meldkamerpersoneel 1.2 NvI 2pdfMay 9, 2025 · 234 KB
Beschrijvend Document EA Inhuur Ambulance en meldkamer personeel NvI 2pdfMay 9, 2025 · 696 KB
Nota van inlichtingen 1 - EA Inhuur ambulance-, en meldkamer personeel 10-04-2025pdfApr 10, 2025 · 254 KB
Nota van inlichtingen 1 - EA Inhuur ambulance-, en meldkamer personeel 09-04-2025pdfApr 9, 2025 · 378 KB
Bijlage 5 - Conformiteitverklaring InschrijvingdocxFeb 27, 2025 · 633 KB
Bijlage 2 - Kwalificaties ambulance-, en meldkamermedewerkers & aanwezige apparatuurpdfFeb 27, 2025 · 567 KB

11Legal themes that may be relevant here

12Frequently asked questions

How many framework agreements will be concluded?
Two framework agreements will be concluded based on a Preferred and Second Supplier system.
Is there a contractual obligation to purchase the services?
No, there is no contractual obligation to purchase. Revision clauses are included to provide transparency regarding scenarios in the event of structural developments in the labor market or fluctuations in demand.
Is it possible to procure an application from another supplier after the award?
No, the application to be offered forms an integral part of the request.

Automatically compiled from the official tender data and documents.

13Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949