Infrastructure and network management
This open tender by Stichting Samenwijs opvang & onderwijs concerns broad ICT services focused on the management of infrastructure, networks, devices, and digital learning and working environments. The contractor must be responsible for tenant management, including the optimal utilization of storage capacity for both managed and unmanaged home devices, Wi-Fi management, and a helpdesk. Additionally, the contractor acts as a Single Point of Contact (SPOC) for all ICT-related assignments, even those outside the scope of the contract, including internet, telephony, and cabling. The assignment requires an integrated approach, good knowledge of education-specific IT environments, and the capacity to combine both technical and customer-oriented tasks.
Services · Open · European procedure
01What is being requested
This open tender by Stichting Samenwijs opvang & onderwijs concerns broad ICT services focused on the management of infrastructure, networks, devices, and digital learning and working environments. The contractor must be responsible for tenant management, including the optimal utilization of storage capacity for both managed and unmanaged home devices, Wi-Fi management, and a helpdesk. Additionally, the contractor acts as a Single Point of Contact (SPOC) for all ICT-related assignments, even those outside the scope of the contract, including internet, telephony, and cabling. The assignment requires an integrated approach, good knowledge of education-specific IT environments, and the capacity to combine both technical and customer-oriented tasks.
The assignment to be tendered is defined as follows: [newline] [newline]- Infrastructure management [newline]- Network management [newline]- Device management [newline]- Digital Learning and Working Environment [newline]- Tenant management (including working with unmanaged devices from home) where storage capacity is optimally managed [newline]- Wi-Fi management [newline]- Helpdesk [newline]- Acting as SPOC for all ICT-related assignments, even if they are not included in the assignment (including internet, telephony, cabling).
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Bidders in this segment
05Legal themes that may be relevant here
06Frequently asked questions
What does the assignment for infrastructure and network management entail?
What role does the contractor have regarding ICT-related assignments outside the direct scope?
Is support for users provided via a helpdesk?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436