Debt Collection Services Drinking Water Waternet
Stichting Waternet is seeking a service provider for the collection of drinking water invoices. The project concerns an open tender for a long-term collaboration in which the supplier is responsible for the entire collection process, including customer contact, payment reminders, fines, and reporting. The contracting authority requires proven experience in the water sector, knowledge of Dutch laws and regulations regarding debt collection and data protection, and a robust IT system that integrates seamlessly with Waternet's existing invoicing and customer database. The service provider must be able to process a large volume of payments, handle escalations professionally, and provide periodic reports to Waternet. The tender is open, so all interested parties may apply.
Services · Open · European procedure
01What is being requested
Stichting Waternet is seeking a service provider for the collection of drinking water invoices. The project concerns an open tender for a long-term collaboration in which the supplier is responsible for the entire collection process, including customer contact, payment reminders, fines, and reporting. The contracting authority requires proven experience in the water sector, knowledge of Dutch laws and regulations regarding debt collection and data protection, and a robust IT system that integrates seamlessly with Waternet's existing invoicing and customer database. The service provider must be able to process a large volume of payments, handle escalations professionally, and provide periodic reports to Waternet. The tender is open, so all interested parties may apply.
Debt Collection Services Drinking Water Waternet
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the scope of the requested debt collection services?
What technical requirements must the service provider meet?
What expertise is required for the execution of this assignment?
What are the operational expectations regarding volume and escalations?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949