Westrom uses an open procedure for the delivery of ICT management services to the IV department. The tender focuses on tasks performed by the contracting authority itself and those performed by third parties, as described in chapters 2.1 and 2.2 of the Program of Requirements. The contracting authority is in a transition period; therefore, the services must respond flexibly to current ICT aspects and future developments. The contractor must realize an integrated management environment consisting of monitoring, incident management, configuration and change management, and reporting. Additionally, collaboration with internal IT teams and external partners is required, with an emphasis on knowledge transfer, process optimization, and compliance with relevant laws and regulations. The scope includes both operational and strategic tasks, including setting up a service catalogue, implementing SLA management, and ensuring continuity.
Services · Open · European procedure
01What is being requested
Westrom uses an open procedure for the delivery of ICT management services to the IV department. The tender focuses on tasks performed by the contracting authority itself and those performed by third parties, as described in chapters 2.1 and 2.2 of the Program of Requirements. The contracting authority is in a transition period; therefore, the services must respond flexibly to current ICT aspects and future developments. The contractor must realize an integrated management environment consisting of monitoring, incident management, configuration and change management, and reporting. Additionally, collaboration with internal IT teams and external partners is required, with an emphasis on knowledge transfer, process optimization, and compliance with relevant laws and regulations. The scope includes both operational and strategic tasks, including setting up a service catalogue, implementing SLA management, and ensuring continuity.
For the tasks of the IV department of the Contracting Authority, a division has been made between tasks performed by the IV department itself and tasks performed by third parties. A number of the activities assigned to the “Contractor” in chapters 2.1 and 2.2 fall within the scope of this Tender and must be included in the bid. This is elaborated upon in the Program of Requirements. The Contracting Authority is in transition. A large number of aspects are currently relevant within the organization. The relevant ICT aspects have been inventoried. Subsequently, it has been determined which of
02Outcome
Provide Managed Services B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Tender documents
07Legal themes that may be relevant here
08Frequently asked questions
What is the scope of the work for the ICT management environment?
How is the division of tasks between the contracting authority and the contractor arranged?
What role does collaboration with other parties play in this assignment?
What account must be taken of the current situation of the organization?
Automatically compiled from the official tender data and documents.
09Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436