OpenServicesEuropeanOpen

ICT management services

Veiligheidsregio Flevoland · Open · 1 lots · 411780
Type
Services
72000000 · IT services: advisory,
Estimated value
€ 4,50M
estimated
To deadline
-62d
Apr 15, 2026 · 12:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high

EU procurement for integrated ICT management services for the Veiligheidsregio Gooi en Vechtstreek and Flevoland, with a focus on Microsoft 365 and Azure environments for a maximum period of eight years.

Services · Open · European procedure

EuropeanComplete timeline
Contracting authority
Contract type
Services
Open
Estimated value
€4,500,000
estimated value
Submission deadline
April 15, 2026
12:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
IT services: advisory, software development, internet and support
Location
Netherlands
CharacteristicsCPV 72ServicesEU tenderICT management servicesMicrosoft 365Azure

01What is being requested

The assignment concerns the performance of ICT management services for the VRFGV, including management of Microsoft 365 and Azure, technical application management and support. The initial term is four (4) years with two options of two years each, for a maximum term of eight (8) years.

The objective of this procurement is to contract one Supplier for the execution of ICT management services (Microsoft 365 and Azure). See Descriptive Document for a full description of the (scope of the) Assignment.

72000000€ 4,50MServices
1ICT management services€4,500,000

02Strategic insight

Strategic insight · AI analysis
Ensure full compliance with the Microsoft Solutions Partner certifications, as these have been included as a suitability requirement. In the quality proposal, focus on proactive management and acting as a substantive sparring partner, as this is explicitly mentioned as an objective. Pay close attention to the integrated approach, as the assignment is not divided into lots and the VRFGV attaches value to integrated management.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 5
The assignment is not divided into lots.Important
The bid is only submitted after entering the SMS authentication in TenderNed.Important
It is not permitted to modify, remove, or add to fixed texts in the attachments.Important
The management of Teams as a VoIP solution will become part of the scope after implementation by a third party.Important
Ceiling amounts apply to the annual management and hourly rates for projects.Important

04Can I take part?

Professional capability · 1
Suitability requirement 1: Registration in national commercial registerProfessional capability
Financial · 2
Suitability requirement 2: Approved auditor's report without a continuity paragraphFinancial
Suitability requirement 3: Liability insuranceFinancial
Technical · 5
Suitability requirement 4: Reference assignment core competenciesTechnical
Suitability requirement 5: Quality management systemTechnical
Suitability requirement 6: Information security management systemTechnical
Suitability requirement 7: Microsoft Solutions Partner Modern Work certificationTechnical
Suitability requirement 8: Microsoft Solutions Partner Infrastructure Azure certificationTechnical

05Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

06Award criteria

Award criterion qualityweight n/a

Assessment based on the quality of the submitted bid.

Award criterion priceweight n/a

The bidder with the lowest fictitious bid amount will be eligible for the award.

07Process & timeline

Dispatch of announcement TenderNed
11 februari 2026
Deadline for submitting questions first round of questions
27 februari 2026, 12.00 uur
Dispatch of first Nota van Inlichtingen
11 maart 2026
Deadline for submitting questions second round of questions
20 maart 2026, 12.00 uur
Dispatch of second Nota van Inlichtingen
27 maart 2026
Deadline for submitting Bid
15 april 2026, 12.00 uur
Evaluation of Bids
Vanaf 15 april 2026, 12.00 uur
Target date Award decision
30 april 2026
Standstill period
1 mei 2026 t/m 20 mei 2026
Target date final Award
21 mei 2026
Intended commencement date Agreement
7 september 2026
Implementation/transition phase
7 september 2026 t/m 17 november 2026
Beoogde datum start dienstverlening door nieuwe Leverancier
18 november 2026

08Value in context

€4,500,000

09Likely competitors

#Likely bidderFitWins
1Centric Netherlands B.V.SME10056×
2Bechtle direct B.V.SME10025×
3PQR B.V.SME9925×
4COMPAREX Nederland B.V.SME9930×
5KPN B.V.SME9827×
6Protinus IT B.V.SME9832×

10Tender documents

Bijlage 1 - Concept Overeenkomst v1.0pdfFeb 12, 2026 · 230 KB
Bijlage 11 - Prijzenblad v1.0xlsxFeb 12, 2026 · 20 KB
Bijlage 6 - Verklaring Samenwerkingsverband v1.0docxFeb 12, 2026 · 21 KB
Bijlage 5 - Procedure klachtenafhandelingpdfFeb 12, 2026 · 282 KB
Bijlage 12 - Stappenplan inschrijven TenderNedpdfFeb 12, 2026 · 142 KB
Bijlage 1a - Standaard Verwerkersovereenkomst v1.0pdfFeb 12, 2026 · 432 KB
Bijlage 10 - Conformiteitenverklaring v1.0docxFeb 12, 2026 · 20 KB
TN564034 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260211112533pdfFeb 12, 2026 · 144 KB
Bijlage 7 - Verklaring middelen derde v1.0docxFeb 12, 2026 · 22 KB
Bijlage 3 - Concept Wachtkamerovereenkomst v1.0pdfFeb 12, 2026 · 211 KB
Bijlage 9 - Programma van Eisen v1.0pdfFeb 12, 2026 · 355 KB
Bijlage 1b - Service Level Agreement v1.0pdfFeb 12, 2026 · 303 KB

11Legal themes that may be relevant here

12Frequently asked questions

What is the specific scope of the ICT management services?
The assignment concerns the performance of ICT management services focused on Microsoft 365 and Azure.
What technical experience and certifications must a bidder meet?
Bidders must have proven experience with Microsoft 365 and Azure environments. Additionally, proof of ISO/IEC 27001 or ISO/IEC 20000 certification is required.
What additional documentation is required for the selection?
Bidders must provide in-scope references of similar projects, documentation regarding the complaint handling process, and an implementation roll-out plan tailored to the safety region.
What conditions apply to the execution of the assignment?
Execution takes place under the GIBIT 2023 procurement conditions.

Automatically compiled from the official tender data and documents.

13Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
€ 4,5 mln

Gegunde waarden in CPV 72 · diensten n=1436